# Runway: Major incident: We've identified a problem and are working on a fix

**Summary:** Runway reported a major degradation affecting App, Backend, and Public API, with longer generation queue waits. It started at 2025-10-20 21:14 UTC and resolved at 2025-10-20 23:33 UTC, lasting 2 h 18 min. A fix normalized errors and generation throughput, while the generation backlog temporarily kept queue waits elevated. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-10-20 21:14 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/xlxp09ytmpzw](https://stspg.io/xlxp09ytmpzw)
- [Company: Runway](https://rewindex.com/company/runway.md)
- Versions: before (none: first archived) → after incident\_version:40/f20l48cwhljd@73d2442078b6
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ We've identified a problem and are working on a fix
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-20 21:14 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-20 23:33 UTC
```

**6. Added: Affected components**

```diff
+ App, Backend, Public API
```

**7. Added: Update** (investigating) · 2025-10-20 21:14 UTC

```diff
+ We're observing longer than normal queue wait times. Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
```

**8. Added: Update** (identified) · 2025-10-20 21:35 UTC

```diff
+ We're starting to see improved queue wait times, especially for Runway Dev API platform generations. We're still working through a large backlog of generations.
```

**9. Added: Update** (monitoring) · 2025-10-20 23:17 UTC

```diff
+ We've rolled out a fix and are seeing errors and generation throughput normalize. We are working through a backlog of generations so queue wait times are still likely to be elevated for some time. We will post another update when wait times have normalized.
```

**10. Added: Update** (resolved) · 2025-10-20 23:33 UTC

```diff
+ This incident has now been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-20 21:14 UTC | Major incident: We've identified a problem and are working on a fix (this change) | degradation |

All Runway changes: [timeline](https://rewindex.com/company/runway/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i32e6b00659c6da · Markdown: https://rewindex.com/change/i32e6b00659c6da.md · JSON: https://rewindex.com/api/v1/changes/i32e6b00659c6da · Generated 2026-10-18T02:55:11.215Z