# Runway: We've identified a problem and are working on a fix

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-20 21:14 UTC · Resolved: 2025-10-20 23:33 UTC · Duration: 2.3 h
- Updates: 4 · Affected components: App, Backend, Public API
- [Vendor status page: https://stspg.io/xlxp09ytmpzw](https://stspg.io/xlxp09ytmpzw)
- [Company: Runway](https://rewindex.com/company/runway.md)

## Summary

Runway reported a major degradation affecting App, Backend, and Public API, with longer generation queue waits. It started at 2025-10-20 21:14 UTC and resolved at 2025-10-20 23:33 UTC, lasting 2 h 18 min. A fix normalized errors and generation throughput, while the generation backlog temporarily kept queue waits elevated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-10-20 21:14 UTC: We're observing longer than normal queue wait times. Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
- **identified** 2025-10-20 21:35 UTC: We're starting to see improved queue wait times, especially for Runway Dev API platform generations. We're still working through a large backlog of generations.
- **monitoring** 2025-10-20 23:17 UTC: We've rolled out a fix and are seeing errors and generation throughput normalize. We are working through a backlog of generations so queue wait times are still likely to be elevated for some time. We will post another update when wait times have normalized.
- **resolved** 2025-10-20 23:33 UTC: This incident has now been resolved.

## Rewindex changes for this incident

- 2025-10-20 21:14 UTC: [Major incident: We've identified a problem and are working on a fix](https://rewindex.com/change/i32e6b00659c6da.md)


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Canonical: https://rewindex.com/company/runway/incidents/f20l48cwhljd · Markdown: https://rewindex.com/company/runway/incidents/f20l48cwhljd.md · JSON: https://rewindex.com/api/v1/companies/runway/incidents/f20l48cwhljd · Generated 2026-10-18T10:38:13.016Z