Runway: We've identified a problem and are working on a fix

Impact: majorStatus: resolvedStarted 2026-05-13 09:11 UTCResolved 2026-05-13 13:32 UTC (4.3 h)4 updatesSource: stspg.io

Summary

Runway reported a major outage affecting Kling tasks across App, Backend, and Public API, starting 2026-05-13 09:11 UTC and resolved at 2026-05-13 13:32 UTC, lasting 4 h 20 min. A fix released at 05-13 12:29 UTC improved service, and previously failed submissions could be retried.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: AppBackendPublic API

Timeline of updates

investigating2026-05-13 09:11 UTC
Our engineering team is investigating a problem with Kling tasks affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
identified2026-05-13 10:24 UTC
We've spotted that something has gone wrong. We're currently working on a fix, and will provide an update soon.
monitoring2026-05-13 12:29 UTC
We've released a fix and are seeing improvements. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.
resolved2026-05-13 13:32 UTC
This incident has now been resolved.

Rewindex changes for this incident

Major incident: We've identified a problem and are working on a fix 2026-05-13 09:11 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Runway profile · Recent Runway incidents · Markdown · JSON