# Runway: We've identified a problem and are working on a fix

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-13 09:11 UTC · Resolved: 2026-05-13 13:32 UTC · Duration: 4.3 h
- Updates: 4 · Affected components: App, Backend, Public API
- [Vendor status page: https://stspg.io/swdjj3kl1q6j](https://stspg.io/swdjj3kl1q6j)
- [Company: Runway](https://rewindex.com/company/runway.md)

## Summary

Runway reported a major outage affecting Kling tasks across App, Backend, and Public API, starting 2026-05-13 09:11 UTC and resolved at 2026-05-13 13:32 UTC, lasting 4 h 20 min. A fix released at 05-13 12:29 UTC improved service, and previously failed submissions could be retried. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-05-13 09:11 UTC: Our engineering team is investigating a problem with Kling tasks affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
- **identified** 2026-05-13 10:24 UTC: We've spotted that something has gone wrong. We're currently working on a fix, and will provide an update soon.
- **monitoring** 2026-05-13 12:29 UTC: We've released a fix and are seeing improvements. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.
- **resolved** 2026-05-13 13:32 UTC: This incident has now been resolved.

## Rewindex changes for this incident

- 2026-05-13 09:11 UTC: [Major incident: We've identified a problem and are working on a fix](https://rewindex.com/change/i85f0d1265daab9.md)


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Canonical: https://rewindex.com/company/runway/incidents/mbyp76qsmgt0 · Markdown: https://rewindex.com/company/runway/incidents/mbyp76qsmgt0.md · JSON: https://rewindex.com/api/v1/companies/runway/incidents/mbyp76qsmgt0 · Generated 2026-10-18T12:41:54.133Z