Changes / Runway / We've identified a problem and are working on a fix
Runway: Major incident: We've identified a problem and are working on a fix
Summary
Runway reported a major outage affecting Kling tasks across App, Backend, and Public API, starting 2026-05-13 09:11 UTC and resolved at 2026-05-13 13:32 UTC, lasting 4 h 20 min. A fix released at 05-13 12:29 UTC improved service, and previously failed submissions could be retried.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: We've identified a problem and are working on a fix
Before: not present
After: major
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After: resolved
Before: not present
After: 2026-05-13 09:11 UTC
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After: 2026-05-13 13:32 UTC
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After: App, Backend, Public API
Before: not present
After: Our engineering team is investigating a problem with Kling tasks affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
Before: not present
After: We've spotted that something has gone wrong. We're currently working on a fix, and will provide an update soon.
Before: not present
After: We've released a fix and are seeing improvements. Previously failed submissions can now be retried.
We're monitoring closely to ensure the fix fully resolves the issue for everyone.
Before: not present
After: This incident has now been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: We've identified a problem and are working on a fix (this change) Runway reported a major outage affecting Kling tasks across App, Backend, and Public API, starting 2026-05-13 09:11 UTC and resolved at 2026-05-13 13:32 UTC, lasting 4 h 20 min. A fix released at 05-13 12:29 UTC improved service, and previously failed submissions could be retried. | Major incident |