# Runway: Major incident: We've identified a problem and are working on a fix

**Summary:** Runway reported a major outage affecting Kling tasks across App, Backend, and Public API, starting 2026-05-13 09:11 UTC and resolved at 2026-05-13 13:32 UTC, lasting 4 h 20 min. A fix released at 05-13 12:29 UTC improved service, and previously failed submissions could be retried. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-13 09:11 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/swdjj3kl1q6j](https://stspg.io/swdjj3kl1q6j)
- [Company: Runway](https://rewindex.com/company/runway.md)
- Versions: before (none: first archived) → after incident\_version:40/mbyp76qsmgt0@257aa5422472
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ We've identified a problem and are working on a fix
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-13 09:11 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-13 13:32 UTC
```

**6. Added: Affected components**

```diff
+ App, Backend, Public API
```

**7. Added: Update** (investigating) · 2026-05-13 09:11 UTC

```diff
+ Our engineering team is investigating a problem with Kling tasks affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
```

**8. Added: Update** (identified) · 2026-05-13 10:24 UTC

```diff
+ We've spotted that something has gone wrong. We're currently working on a fix, and will provide an update soon.
```

**9. Added: Update** (monitoring) · 2026-05-13 12:29 UTC

```diff
+ We've released a fix and are seeing improvements. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.
```

**10. Added: Update** (resolved) · 2026-05-13 13:32 UTC

```diff
+ This incident has now been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-13 09:11 UTC | Major incident: We've identified a problem and are working on a fix (this change) | outage |

All Runway changes: [timeline](https://rewindex.com/company/runway/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i85f0d1265daab9 · Markdown: https://rewindex.com/change/i85f0d1265daab9.md · JSON: https://rewindex.com/api/v1/changes/i85f0d1265daab9 · Generated 2026-10-18T01:53:38.534Z