Runway: Issues affecting Aleph generations

Impact: majorStatus: resolvedStarted 2025-12-12 10:40 UTCResolved 2025-12-12 13:18 UTC (2.6 h)3 updatesSource: stspg.io

Summary

Runway reported a major incident affecting Aleph generations across App, Backend, and Public API, potentially affecting API customers. It started at 2025-12-12 10:40 UTC and was resolved at 2025-12-12 13:18 UTC, lasting 2 h 38 min. Runway said it identified the root cause but did not specify the cause or fix.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: AppBackendPublic API

Timeline of updates

investigating2025-12-12 10:40 UTC
We are seeing issues with Aleph generations that may affect API customers. We're working on investigating and resolving this issue ASAP.
identified2025-12-12 12:28 UTC
We have identified the root cause of the problem and are working towards a solution to restore the service for all users.
resolved2025-12-12 13:18 UTC
This incident has now been resolved.

Rewindex changes for this incident

Major incident: Issues affecting Aleph generations 2025-12-12 10:40 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Runway profile · Recent Runway incidents · Markdown · JSON