# Runway: Issues affecting Aleph generations

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-12-12 10:40 UTC · Resolved: 2025-12-12 13:18 UTC · Duration: 2.6 h
- Updates: 3 · Affected components: App, Backend, Public API
- [Vendor status page: https://stspg.io/9k8ghgm2zwlj](https://stspg.io/9k8ghgm2zwlj)
- [Company: Runway](https://rewindex.com/company/runway.md)

## Summary

Runway reported a major incident affecting Aleph generations across App, Backend, and Public API, potentially affecting API customers. It started at 2025-12-12 10:40 UTC and was resolved at 2025-12-12 13:18 UTC, lasting 2 h 38 min. Runway said it identified the root cause but did not specify the cause or fix. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-12-12 10:40 UTC: We are seeing issues with Aleph generations that may affect API customers. We're working on investigating and resolving this issue ASAP.
- **identified** 2025-12-12 12:28 UTC: We have identified the root cause of the problem and are working towards a solution to restore the service for all users.
- **resolved** 2025-12-12 13:18 UTC: This incident has now been resolved.

## Rewindex changes for this incident

- 2025-12-12 10:40 UTC: [Major incident: Issues affecting Aleph generations](https://rewindex.com/change/if74c3f42668ba1.md)


---
Canonical: https://rewindex.com/company/runway/incidents/xc087ljm9w4r · Markdown: https://rewindex.com/company/runway/incidents/xc087ljm9w4r.md · JSON: https://rewindex.com/api/v1/companies/runway/incidents/xc087ljm9w4r · Generated 2026-10-18T09:52:49.074Z