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Runway: Significant delays in asset generation

Impact: majorStatus: resolvedStarted Resolved (1.3 h)6 updatesSource: stspg.io (opens in new tab)
Summary

Runway reported a major asset-generation degradation affecting App, Backend and Public API from 2025-12-05 02:35 UTC to 2025-12-05 03:51 UTC, lasting 1 h 15 min. Users faced significant delays and generation failures; a fix was deployed, with Gen4 Turbo backlog-related queue delays noted before full resolution.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: AppBackendPublic API

Timeline of updates

  1. investigating

    Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

  2. investigating

    We're aware that some users are experiencing significant delays in generations and are actively investigating the issue. We'll provide updates as we learn more.

  3. investigating

    We're continuing to investigate the issue. A significant number of generations are currently failing to process.

  4. monitoring

    We've identified the root cause of the generation delays and have rolled out a fix. Generations should now be processing normally. We'll continue monitoring to ensure stability.

  5. monitoring

    All systems have recovered and are processing normally. Gen4 Turbo is experiencing elevated queue wait times due to backlog, but this should clear soon.

  6. resolved

    The issue has been fully resolved and all systems are back to normal operation. We apologize for the disruption.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Runway profile · Recent Runway incidents · Markdown · JSON