# Runway: Significant delays in asset generation

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-12-05 02:35 UTC · Resolved: 2025-12-05 03:51 UTC · Duration: 1.3 h
- Updates: 6 · Affected components: App, Backend, Public API
- [Vendor status page: https://stspg.io/jskfb7kkc7gk](https://stspg.io/jskfb7kkc7gk)
- [Company: Runway](https://rewindex.com/company/runway.md)

## Summary

Runway reported a major asset-generation degradation affecting App, Backend and Public API from 2025-12-05 02:35 UTC to 2025-12-05 03:51 UTC, lasting 1 h 15 min. Users faced significant delays and generation failures; a fix was deployed, with Gen4 Turbo backlog-related queue delays noted before full resolution. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-12-05 02:35 UTC: Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
- **investigating** 2025-12-05 02:57 UTC: We're aware that some users are experiencing significant delays in generations and are actively investigating the issue. We'll provide updates as we learn more.
- **investigating** 2025-12-05 03:12 UTC: We're continuing to investigate the issue. A significant number of generations are currently failing to process.
- **monitoring** 2025-12-05 03:27 UTC: We've identified the root cause of the generation delays and have rolled out a fix. Generations should now be processing normally. We'll continue monitoring to ensure stability.
- **monitoring** 2025-12-05 03:45 UTC: All systems have recovered and are processing normally. Gen4 Turbo is experiencing elevated queue wait times due to backlog, but this should clear soon.
- **resolved** 2025-12-05 03:51 UTC: The issue has been fully resolved and all systems are back to normal operation. We apologize for the disruption.

## Rewindex changes for this incident

- 2025-12-05 02:35 UTC: [Major incident: Significant delays in asset generation](https://rewindex.com/change/ide982486b107a0.md)


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Canonical: https://rewindex.com/company/runway/incidents/641pd61ynb0k · Markdown: https://rewindex.com/company/runway/incidents/641pd61ynb0k.md · JSON: https://rewindex.com/api/v1/companies/runway/incidents/641pd61ynb0k · Generated 2026-10-18T13:26:05.854Z