Runway: We've identified a problem and are working on a fix

Impact: majorStatus: resolvedStarted 2026-02-25 19:43 UTCResolved 2026-02-25 20:16 UTC (33 min)3 updatesSource: stspg.io

Summary

Runway reported a major degradation affecting App, Backend, and Public API, with increased queue wait times and generation submission issues. It started at 2026-02-25 19:43 UTC and was resolved at 2026-02-25 20:16 UTC, lasting 32 min. Runway released a fix; delayed requests were expected to resume processing, and failed submissions could be retried.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: AppBackendPublic API

Timeline of updates

investigating2026-02-25 19:43 UTC
We are seeing increased queue wait times and issues submitting generations. We are investigating the problem and working on a solution.
monitoring2026-02-25 20:01 UTC
We've released a fix and are seeing improvements. Delayed requests should start processing soon. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.
resolved2026-02-25 20:16 UTC
This incident has now been resolved.

Rewindex changes for this incident

Major incident: We've identified a problem and are working on a fix 2026-02-25 19:43 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Runway profile · Recent Runway incidents · Markdown · JSON