# Runway: We've identified a problem and are working on a fix

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-02-25 19:43 UTC · Resolved: 2026-02-25 20:16 UTC · Duration: 33 min
- Updates: 3 · Affected components: App, Backend, Public API
- [Vendor status page: https://stspg.io/gz19b7jxr96w](https://stspg.io/gz19b7jxr96w)
- [Company: Runway](https://rewindex.com/company/runway.md)

## Summary

Runway reported a major degradation affecting App, Backend, and Public API, with increased queue wait times and generation submission issues. It started at 2026-02-25 19:43 UTC and was resolved at 2026-02-25 20:16 UTC, lasting 32 min. Runway released a fix; delayed requests were expected to resume processing, and failed submissions could be retried. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-02-25 19:43 UTC: We are seeing increased queue wait times and issues submitting generations. We are investigating the problem and working on a solution.
- **monitoring** 2026-02-25 20:01 UTC: We've released a fix and are seeing improvements. Delayed requests should start processing soon. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.
- **resolved** 2026-02-25 20:16 UTC: This incident has now been resolved.

## Rewindex changes for this incident

- 2026-02-25 19:43 UTC: [Major incident: We've identified a problem and are working on a fix](https://rewindex.com/change/i99d2fe10a6e1fd.md)


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Canonical: https://rewindex.com/company/runway/incidents/7fwdpmqfd4qd · Markdown: https://rewindex.com/company/runway/incidents/7fwdpmqfd4qd.md · JSON: https://rewindex.com/api/v1/companies/runway/incidents/7fwdpmqfd4qd · Generated 2026-10-18T12:23:11.849Z