Changes / Runway / We've identified a problem and are working on a fix
Runway: Major incident: We've identified a problem and are working on a fix
Summary
Runway reported a major degradation affecting App, Backend, and Public API, with increased queue wait times and generation submission issues. It started at 2026-02-25 19:43 UTC and was resolved at 2026-02-25 20:16 UTC, lasting 32 min. Runway released a fix; delayed requests were expected to resume processing, and failed submissions could be retried.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 73%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: We've identified a problem and are working on a fix
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After: major
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After: resolved
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After: 2026-02-25 19:43 UTC
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After: 2026-02-25 20:16 UTC
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After: App, Backend, Public API
Before: not present
After: We are seeing increased queue wait times and issues submitting generations.
We are investigating the problem and working on a solution.
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After: We've released a fix and are seeing improvements. Delayed requests should start processing soon. Previously failed submissions can now be retried.
We're monitoring closely to ensure the fix fully resolves the issue for everyone.
Before: not present
After: This incident has now been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: We've identified a problem and are working on a fix (this change) Runway reported a major degradation affecting App, Backend, and Public API, with increased queue wait times and generation submission issues. It started at 2026-02-25 19:43 UTC and was resolved at 2026-02-25 20:16 UTC, lasting 32 min. Runway released a fix; delayed requests were expected to resume processing, and failed submissions could be retried. | Major incident |