# Runway: Major incident: We've identified a problem and are working on a fix

**Summary:** Runway reported a major degradation affecting App, Backend, and Public API, with increased queue wait times and generation submission issues. It started at 2026-02-25 19:43 UTC and was resolved at 2026-02-25 20:16 UTC, lasting 32 min. Runway released a fix; delayed requests were expected to resume processing, and failed submissions could be retried. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-02-25 19:43 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/gz19b7jxr96w](https://stspg.io/gz19b7jxr96w)
- [Company: Runway](https://rewindex.com/company/runway.md)
- Versions: before (none: first archived) → after incident\_version:40/7fwdpmqfd4qd@546df1247cdc
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ We've identified a problem and are working on a fix
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-02-25 19:43 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-02-25 20:16 UTC
```

**6. Added: Affected components**

```diff
+ App, Backend, Public API
```

**7. Added: Update** (investigating) · 2026-02-25 19:43 UTC

```diff
+ We are seeing increased queue wait times and issues submitting generations. We are investigating the problem and working on a solution.
```

**8. Added: Update** (monitoring) · 2026-02-25 20:01 UTC

```diff
+ We've released a fix and are seeing improvements. Delayed requests should start processing soon. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.
```

**9. Added: Update** (resolved) · 2026-02-25 20:16 UTC

```diff
+ This incident has now been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-02-25 19:43 UTC | Major incident: We've identified a problem and are working on a fix (this change) | degradation |

All Runway changes: [timeline](https://rewindex.com/company/runway/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i99d2fe10a6e1fd · Markdown: https://rewindex.com/change/i99d2fe10a6e1fd.md · JSON: https://rewindex.com/api/v1/changes/i99d2fe10a6e1fd · Generated 2026-10-18T01:53:55.978Z