Companies / martech
Jotform
26incidents since 2021-02-07
8major or critical
0in the last 90 days
0silently edited or deleted
Recent notable changes
| When | Change | Kind |
|---|---|---|
| Major incident: Jotform Outage Jotform reported a major outage starting at 2023-02-07 15:00 UTC and marked resolved at 2023-02-07 15:00 UTC, with a computed duration of 0 min. The notice did not specify affected features, a cause, or a fix. | Major incident | |
| Major incident: Jotform Outage Jotform reported a major outage blocking most users from Jotform Global, Jotform API, Jotform Europe, and HIPAA. Recorded start and resolution were 2022-08-17 17:00 UTC (computed duration: 0 min), although the update described a 30-minute outage. The vendor said database connectivity problems during planned maintenance were immediately fixed. | Major incident | |
| Major incident: Global Elevated Errors Jotform reported Global Elevated Errors with major impact, starting 2021-09-29 01:00 UTC and resolved at 2021-09-30 01:00 UTC after 24 h 0 min. Customers faced elevated errors; no cause or specific fix was stated. | Major incident | |
| Critical incident: Global Elevated Errors Jotform reported “Global Elevated Errors” with critical impact, starting at 2021-06-30 09:28 UTC and marked resolved at the same timestamp; the computed duration was 0 min. Customers may have encountered elevated errors; the update said the issue was solved but gave no cause or fix details. | Major incident | |
| Critical incident: HIPAA - Downtime Jotform reported critical downtime for HIPAA users, starting at 2021-04-22 12:53 UTC. An application-layer error overloaded the database layer; the vendor marked it fixed at 2021-04-22 11:30 UTC, earlier than the recorded start, so duration is unknown. | Major incident | |
| Critical incident: HIPAA - Downtime Jotform reported critical downtime for HIPAA users due to NFS failure and stated that necessary actions were taken. The incident lists a start of 2021-03-18 12:28 UTC and resolution at 2021-03-17 16:30 UTC; duration is unknown, and the resolution timestamp precedes the start. | Major incident | |
| Major incident: HIPAA - Increased HTTP 502 Errors Jotform reported a major HIPAA-region incident involving increased HTTP 502 errors and storage-layer performance degradation. The recorded start is 2021-02-10 10:30 UTC, but resolution is dated 2021-02-04 16:00 UTC, so duration is unknown; the resolution update states performance returned to normal after 24 minutes of downtime. | Major incident | |
| Critical incident: HIPAA - Decryption Service Performance Degradation Jotform reported critical performance degradation affecting its HIPAA decryption service, starting and resolving at 2021-02-07 16:30 UTC (reported duration: 0 min). The vendor stated that additional resources were added to the zone. | Major incident |
Full Jotform change timeline, with diffs →
Status incident history
Jotform status incidents per year
Data table
| Year | Incidents | Major/critical |
|---|---|---|
| 2021 | 6 | 6 |
| 2022 | 4 | 1 |
| 2023 | 9 | 1 |
| 2024 | 3 | 0 |
| 2025 | 2 | 0 |
| 2026 | 2 | 0 |
Incidents per month, last 36 months
criticalmajorminornonemaintenanceunknown
Data table
| Month | Impact | Incidents |
|---|---|---|
| 2023-10 | minor | 1 |
| 2024-06 | none | 1 |
| 2024-10 | minor | 1 |
| 2024-11 | minor | 1 |
| 2025-04 | minor | 1 |
| 2025-11 | minor | 1 |
| 2026-02 | none | 2 |
Silent edits
No silent edits or deletions detected for Jotform yet. We compare every snapshot of each incident (taken every 10 minutes).
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Pricing, trust and legal pages
Page snapshot history
Data table
| Date | Page | Change |
|---|---|---|
| 2026-10-18 | Pricing | baseline |
| 2026-10-18 | Privacy policy | baseline |
| 2026-10-17 | Privacy policy | baseline |
| 2026-10-17 | Terms of service | baseline |
| 2026-10-17 | Pricing | baseline |
| Page | URL | Versions | Last changed | Last fetched OK | History |
|---|---|---|---|---|---|
| Privacy policy | jotform.com/privacy (opens in new tab) | 2 | none yet | ||
| Terms of servicepartial | jotform.com/terms (opens in new tab) | 1 | none yet | ||
| Pricingpartial | jotform.com/pricing (opens in new tab) | 2 | none yet |
No changes since the first snapshot. Each change links to its diff: the changed passages with a few words of context, never a full copy of the page.
Incident timeline
Latest 26 of 26 incidents. Full list: last 90 days · JSON · Markdown