Jotform: HIPAA - Downtime

Impact: criticalStatus: resolvedStarted 2021-04-22 12:53 UTCResolved 2021-04-22 11:30 UTC (-84 min)1 updateSource: stspg.io

Summary

Jotform reported critical downtime for HIPAA users, starting at 2021-04-22 12:53 UTC. An application-layer error overloaded the database layer; the vendor marked it fixed at 2021-04-22 11:30 UTC, earlier than the recorded start, so duration is unknown.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Timeline of updates

resolved2021-04-22 11:30 UTC
Error in application layer caused excessive amount of load over database layer. Because of this, JotForm Hipaa users experienced downtime. Issue is fixed.

Rewindex changes for this incident

Critical incident: HIPAA - Downtime 2021-04-22 12:53 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Jotform profile · Recent Jotform incidents · Markdown · JSON