# Jotform: HIPAA - Downtime

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2021-04-22 12:53 UTC · Resolved: 2021-04-22 11:30 UTC · Duration: -84 min
- Updates: 1
- [Vendor status page: https://stspg.io/8y5h8yq28f45](https://stspg.io/8y5h8yq28f45)
- [Company: Jotform](https://rewindex.com/company/jotform.md)

## Summary

Jotform reported critical downtime for HIPAA users, starting at 2021-04-22 12:53 UTC. An application-layer error overloaded the database layer; the vendor marked it fixed at 2021-04-22 11:30 UTC, earlier than the recorded start, so duration is unknown. _(machine-written, sol)_
## Timeline of updates

- **resolved** 2021-04-22 11:30 UTC: Error in application layer caused excessive amount of load over database layer. Because of this, JotForm Hipaa users experienced downtime. Issue is fixed.

## Rewindex changes for this incident

- 2021-04-22 12:53 UTC: [Critical incident: HIPAA - Downtime](https://rewindex.com/change/i7d2a634ca7a635.md)


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Canonical: https://rewindex.com/company/jotform/incidents/fwbjz1z8xhyv · Markdown: https://rewindex.com/company/jotform/incidents/fwbjz1z8xhyv.md · JSON: https://rewindex.com/api/v1/companies/jotform/incidents/fwbjz1z8xhyv · Generated 2026-10-18T10:00:18.281Z