# Jotform

- Domain: jotform.com · Category: martech
- Status page: https://status.jotform.com (polled every 10 minutes; now operational)
- Incidents archived: 26 (8 major/critical, 0 maintenances), history since 2021-02-07
- Last 90 days: 0 incidents; open now: 0
- Silently edited or deleted incidents: 0

## Incidents by year

| Year | Incidents | Major/critical | Maintenance | Median duration |
| --- | --- | --- | --- | --- |
| 2021 | 6 | 6 | 0 | 24 h |
| 2022 | 4 | 1 | 0 | ongoing |
| 2023 | 9 | 1 | 0 | 24 min |
| 2024 | 3 | 0 | 0 | ongoing |
| 2025 | 2 | 0 | 0 | ongoing |
| 2026 | 2 | 0 | 0 | 1.9 h |

## Pricing

_No structured pricing extracted yet._

## Recent notable changes

| When (UTC) | Change | Summary |
| --- | --- | --- |
| 2023-02-07 15:00 UTC | [Major incident: Jotform Outage](https://rewindex.com/change/idcb8927143f15a.md) | Jotform reported a major outage starting at 2023-02-07 15:00 UTC and marked resolved at 2023-02-07 15:00 UTC, with a computed duration of 0 min. The notice did not specify affected features, a cause, or a fix. |
| 2022-08-17 17:00 UTC | [Major incident: Jotform Outage](https://rewindex.com/change/icc27f94ff11d9a.md) | Jotform reported a major outage blocking most users from Jotform Global, Jotform API, Jotform Europe, and HIPAA. Recorded start and resolution were 2022-08-17 17:00 UTC (computed duration: 0 min), although the update described a 30-minute outage. The vendor said database connectivity problems during planned maintenance were immediately fixed. |
| 2021-09-29 01:00 UTC | [Major incident: Global Elevated Errors](https://rewindex.com/change/i7b3f4e7153f6ed.md) | Jotform reported Global Elevated Errors with major impact, starting 2021-09-29 01:00 UTC and resolved at 2021-09-30 01:00 UTC after 24 h 0 min. Customers faced elevated errors; no cause or specific fix was stated. |
| 2021-06-30 09:28 UTC | [Critical incident: Global Elevated Errors](https://rewindex.com/change/i3a2fe6260cccfa.md) | Jotform reported “Global Elevated Errors” with critical impact, starting at 2021-06-30 09:28 UTC and marked resolved at the same timestamp; the computed duration was 0 min. Customers may have encountered elevated errors; the update said the issue was solved but gave no cause or fix details. |
| 2021-04-22 12:53 UTC | [Critical incident: HIPAA - Downtime](https://rewindex.com/change/i7d2a634ca7a635.md) | Jotform reported critical downtime for HIPAA users, starting at 2021-04-22 12:53 UTC. An application-layer error overloaded the database layer; the vendor marked it fixed at 2021-04-22 11:30 UTC, earlier than the recorded start, so duration is unknown. |
| 2021-03-18 12:28 UTC | [Critical incident: HIPAA - Downtime](https://rewindex.com/change/ie452d475543086.md) | Jotform reported critical downtime for HIPAA users due to NFS failure and stated that necessary actions were taken. The incident lists a start of 2021-03-18 12:28 UTC and resolution at 2021-03-17 16:30 UTC; duration is unknown, and the resolution timestamp precedes the start. |
| 2021-02-10 10:30 UTC | [Major incident: HIPAA - Increased HTTP 502 Errors](https://rewindex.com/change/i4f52c31404c41e.md) | Jotform reported a major HIPAA-region incident involving increased HTTP 502 errors and storage-layer performance degradation. The recorded start is 2021-02-10 10:30 UTC, but resolution is dated 2021-02-04 16:00 UTC, so duration is unknown; the resolution update states performance returned to normal after 24 minutes of downtime. |
| 2021-02-07 16:30 UTC | [Critical incident: HIPAA - Decryption Service Performance Degradation](https://rewindex.com/change/i7a8e37629041de.md) | Jotform reported critical performance degradation affecting its HIPAA decryption service, starting and resolving at 2021-02-07 16:30 UTC (reported duration: 0 min). The vendor stated that additional resources were added to the zone. |

Full timeline: [Jotform changes](https://rewindex.com/company/jotform/changes.md)
## Silent edits and deletions

_None._

## Page change history

| Page | URL | Versions | Last changed (UTC) | History |
| --- | --- | --- | --- | --- |
| Privacy policy | [https://jotform.com/privacy](https://jotform.com/privacy) | 2 | 2026-10-18 |  |
| Terms of service | [https://jotform.com/terms](https://jotform.com/terms) | 1 |  |  |
| Pricing | [https://jotform.com/pricing](https://jotform.com/pricing) | 2 | 2026-10-17 |  |

_No page changes since the first snapshot._

## Latest 26 incidents

| Started (UTC) | Incident | Impact | Duration | Edited |
| --- | --- | --- | --- | --- |
| 2026-02-19 10:48 UTC | [Service Disruption](https://rewindex.com/company/jotform/incidents/ykq316fwq911.md) | none | -229 min |  |
| 2026-02-09 15:33 UTC | [Jotform Outage](https://rewindex.com/company/jotform/incidents/9n50fnsn7h39.md) | none | 1.9 h |  |
| 2025-11-18 22:15 UTC | [Cloudflare Outage](https://rewindex.com/company/jotform/incidents/n4ws0zlp32l1.md) | minor | 0 min |  |
| 2025-04-24 11:30 UTC | [My Workspace Page Display Issue](https://rewindex.com/company/jotform/incidents/8yyw6yg22bxz.md) | minor | 0 min |  |
| 2024-11-05 05:54 UTC | [Notification and Autoresponder Email Delivery Issue](https://rewindex.com/company/jotform/incidents/c40krv7r7v39.md) | minor | -175 min |  |
| 2024-10-02 03:00 UTC | [File Operation Issues](https://rewindex.com/company/jotform/incidents/7x8flxmphbbw.md) | minor | 0 min |  |
| 2024-06-05 03:30 UTC | [Service Disruption](https://rewindex.com/company/jotform/incidents/2xh55d9tgxlp.md) | none | 0 min |  |
| 2023-10-22 04:30 UTC | [Jotform Form Outage](https://rewindex.com/company/jotform/incidents/mwf3yxxmwngn.md) | minor | 0 min |  |
| 2023-09-27 00:00 UTC | [Jotform File Upload Element Outage](https://rewindex.com/company/jotform/incidents/lqkts1125n2v.md) | minor | 0 min |  |
| 2023-08-30 19:00 UTC | [Jotform Unable to View/Upload Files](https://rewindex.com/company/jotform/incidents/9tbmjtdbgkw2.md) | minor | 15 min |  |
| 2023-08-28 11:53 UTC | [Jotform Server Error](https://rewindex.com/company/jotform/incidents/z8l4tb1n16qn.md) | minor | 50 min |  |
| 2023-08-24 08:06 UTC | [Jotform Outage](https://rewindex.com/company/jotform/incidents/c69wbvthbtmc.md) | minor | 24 min |  |
| 2023-06-12 14:30 UTC | [Jotform HIPAA Outage](https://rewindex.com/company/jotform/incidents/b0dkjn6t7jj5.md) | minor | 0 min |  |
| 2023-06-06 06:00 UTC | [Jotform Outage](https://rewindex.com/company/jotform/incidents/g42tfvg4t7dc.md) | minor | 0 min |  |
| 2023-03-06 02:00 UTC | [Jotform Outage](https://rewindex.com/company/jotform/incidents/bhsygpp8748k.md) | none | 0 min |  |
| 2023-02-07 15:00 UTC | [Jotform Outage](https://rewindex.com/company/jotform/incidents/lv8vzbl5xc1f.md) | major | 0 min |  |
| 2022-11-14 04:30 UTC | [Jotform Outage](https://rewindex.com/company/jotform/incidents/hjdrr7jgbl5s.md) | minor | 0 min |  |
| 2022-11-06 09:30 UTC | [Jotform Outage](https://rewindex.com/company/jotform/incidents/w5hyl3kdsgqq.md) | minor | 0 min |  |
| 2022-09-12 21:00 UTC | [Jotform Outage](https://rewindex.com/company/jotform/incidents/sr7fbz5b65qx.md) | minor | 0 min |  |
| 2022-08-17 17:00 UTC | [Jotform Outage](https://rewindex.com/company/jotform/incidents/cf4r93bm3yxc.md) | major | 0 min |  |
| 2021-09-29 01:00 UTC | [Global Elevated Errors](https://rewindex.com/company/jotform/incidents/mdwmv6d7cmld.md) | major | 24 h |  |
| 2021-06-30 09:28 UTC | [Global Elevated Errors](https://rewindex.com/company/jotform/incidents/f83ls8z76f20.md) | critical | 0 min |  |
| 2021-04-22 12:53 UTC | [HIPAA - Downtime](https://rewindex.com/company/jotform/incidents/fwbjz1z8xhyv.md) | critical | -84 min |  |
| 2021-03-18 12:28 UTC | [HIPAA - Downtime](https://rewindex.com/company/jotform/incidents/gd02srp9sx4v.md) | critical | -1199 min |  |
| 2021-02-10 10:30 UTC | [HIPAA - Increased HTTP 502 Errors](https://rewindex.com/company/jotform/incidents/g2py6nsg788q.md) | major | -8310 min |  |
| 2021-02-07 16:30 UTC | [HIPAA - Decryption Service Performance Degradation](https://rewindex.com/company/jotform/incidents/2rpz3mfxqh5n.md) | critical | 0 min |  |


## Charts

### Chart data: Jotform status incidents per year
Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history.

| Year | Incidents | Major/critical |
| --- | --- | --- |
| 2021 | 6 | 6 |
| 2022 | 4 | 1 |
| 2023 | 9 | 1 |
| 2024 | 3 | 0 |
| 2025 | 2 | 0 |
| 2026 | 2 | 0 |

### Chart data: Incidents per month, last 36 months
By impact as reported by the vendor. Maintenance excluded.

| Month | Impact | Incidents |
| --- | --- | --- |
| 2023-10 | minor | 1 |
| 2024-06 | none | 1 |
| 2024-10 | minor | 1 |
| 2024-11 | minor | 1 |
| 2025-04 | minor | 1 |
| 2025-11 | minor | 1 |
| 2026-02 | none | 2 |

### Chart data: Page snapshot history
One dot per archived version. Grey = first archived (baseline), orange = text changed.

| Date | Page | Change |
| --- | --- | --- |
| 2026-10-18 | Pricing | baseline |
| 2026-10-18 | Privacy policy | baseline |
| 2026-10-17 | Privacy policy | baseline |
| 2026-10-17 | Terms of service | baseline |
| 2026-10-17 | Pricing | baseline |

---
Canonical: https://rewindex.com/company/jotform · Markdown: https://rewindex.com/company/jotform.md · JSON: https://rewindex.com/api/v1/companies/jotform · Generated 2026-10-19T01:55:25.650Z