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Jotform: Jotform Outage
Jotform reported a major outage blocking most users from Jotform Global, Jotform API, Jotform Europe, and HIPAA. Recorded start and resolution were 2022-08-17 17:00 UTC (computed duration: 0 min), although the update described a 30-minute outage. The vendor said database connectivity problems during planned maintenance were immediately fixed.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Timeline of updates
- resolved
We had an unplanned outage on Jotform from 10:00 AM to 10:30 AM (PDT), which blocked most of our users from accessing the service. During a planned maintenance, we encountered database connectivity problems, which our team immediately fixed. Services affected by this problem include Jotform Global, Jotform API, Jotform Europe, and HIPAA. Corrective actions: Due to the increased load on our databases, we have to close traffic to restore. Preventive actions: We will take preventive measures to notice the overload of the database due to maintenance before deployment.
Rewindex changes for this incident
- Major incident: Jotform Outage 2022-08-17 17:00 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Jotform profile · Recent Jotform incidents · Markdown · JSON