# Jotform: Jotform Outage

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-08-17 17:00 UTC · Resolved: 2022-08-17 17:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://stspg.io/qbyjzj5v8d97](https://stspg.io/qbyjzj5v8d97)
- [Company: Jotform](https://rewindex.com/company/jotform.md)

## Summary

Jotform reported a major outage blocking most users from Jotform Global, Jotform API, Jotform Europe, and HIPAA. Recorded start and resolution were 2022-08-17 17:00 UTC (computed duration: 0 min), although the update described a 30-minute outage. The vendor said database connectivity problems during planned maintenance were immediately fixed. _(machine-written, sol)_
## Timeline of updates

- **resolved** 2022-08-17 17:00 UTC: We had an unplanned outage on Jotform from 10:00 AM to 10:30 AM (PDT), which blocked most of our users from accessing the service. During a planned maintenance, we encountered database connectivity problems, which our team immediately fixed. Services affected by this problem include Jotform Global, Jotform API, Jotform Europe, and HIPAA.  Corrective actions: Due to the increased load on our databases, we have to close traffic to restore. Preventive actions: We will take preventive measures to notice the overload of the database due to maintenance before deployment.

## Rewindex changes for this incident

- 2022-08-17 17:00 UTC: [Major incident: Jotform Outage](https://rewindex.com/change/icc27f94ff11d9a.md)


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Canonical: https://rewindex.com/company/jotform/incidents/cf4r93bm3yxc · Markdown: https://rewindex.com/company/jotform/incidents/cf4r93bm3yxc.md · JSON: https://rewindex.com/api/v1/companies/jotform/incidents/cf4r93bm3yxc · Generated 2026-10-18T11:37:28.900Z