Changes / Jotform / Jotform Outage
Jotform: Major incident: Jotform Outage
Summary
Jotform reported a major outage blocking most users from Jotform Global, Jotform API, Jotform Europe, and HIPAA. Recorded start and resolution were 2022-08-17 17:00 UTC (computed duration: 0 min), although the update described a 30-minute outage. The vendor said database connectivity problems during planned maintenance were immediately fixed.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Jotform Outage
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2022-08-17 17:00 UTC
Before: not present
After: 2022-08-17 17:00 UTC
Before: not present
After: We had an unplanned outage on Jotform from 10:00 AM to 10:30 AM (PDT), which blocked most of our users from accessing the service. During a planned maintenance, we encountered database connectivity problems, which our team immediately fixed. Services affected by this problem include Jotform Global, Jotform API, Jotform Europe, and HIPAA.
Corrective actions: Due to the increased load on our databases, we have to close traffic to restore.
Preventive actions: We will take preventive measures to notice the overload of the database due to maintenance before deployment.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Jotform Outage (this change) Jotform reported a major outage blocking most users from Jotform Global, Jotform API, Jotform Europe, and HIPAA. Recorded start and resolution were 2022-08-17 17:00 UTC (computed duration: 0 min), although the update described a 30-minute outage. The vendor said database connectivity problems during planned maintenance were immediately fixed. | Major incident |