# Jotform: Major incident: Jotform Outage

**Summary:** Jotform reported a major outage blocking most users from Jotform Global, Jotform API, Jotform Europe, and HIPAA. Recorded start and resolution were 2022-08-17 17:00 UTC (computed duration: 0 min), although the update described a 30-minute outage. The vendor said database connectivity problems during planned maintenance were immediately fixed. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2022-08-17 17:00 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/qbyjzj5v8d97](https://stspg.io/qbyjzj5v8d97)
- [Company: Jotform](https://rewindex.com/company/jotform.md)
- Versions: before (none: first archived) → after incident\_version:248/cf4r93bm3yxc@2f54449e4af4
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Jotform Outage
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2022-08-17 17:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2022-08-17 17:00 UTC
```

**6. Added: Update** (resolved) · 2022-08-17 17:00 UTC

```diff
+ We had an unplanned outage on Jotform from 10:00 AM to 10:30 AM (PDT), which blocked most of our users from accessing the service. During a planned maintenance, we encountered database connectivity problems, which our team immediately fixed. Services affected by this problem include Jotform Global, Jotform API, Jotform Europe, and HIPAA.  Corrective actions: Due to the increased load on our databases, we have to close traffic to restore. Preventive actions: We will take preventive measures to notice the overload of the database due to maintenance before deployment.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2022-08-17 17:00 UTC | Major incident: Jotform Outage (this change) | outage |

All Jotform changes: [timeline](https://rewindex.com/company/jotform/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/icc27f94ff11d9a · Markdown: https://rewindex.com/change/icc27f94ff11d9a.md · JSON: https://rewindex.com/api/v1/changes/icc27f94ff11d9a · Generated 2026-10-18T02:55:35.038Z