CompaniesXeroMonthly reportsOctober 2024
Xero in October 2024: incidents, uptime and changes
12incidents posted
4labelled major or critical
97.58%free of major/critical
87.59%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 18 h, incident time 3.8 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Critical 1 · Major 3 · Minor 5 · No impact listed 3
Major and critical incidents 4
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| NZ: GST - Customers are unable to access NZ GST returns | Critical | 12 min | resolved | 10-04 | |
| Global: Xero - We are aware some customers are experiencing errors navigating and accessing Xero | Major | 4.7 h | resolved | 10-02 | |
| AU Tax - Some customers are not able to access TRT returns | Major | 2.2 h | resolved | 10-31 | |
| Global: Xero Central - Some customers are unable to log into Xero Central | Major | 12 h | resolved | 10-31 |
Other incidents 8
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Global: New Invoicing- some customers may be unable to send invoices | Minor | 7.4 h | resolved | 10-04 | |
| Global: Reporting - some customers may have experienced errors accessing reports | No impact listed | 0 min | resolved | 10-10 | |
| NZ : IRD - Customers unable to file electronically | Minor | 2 d | resolved | 10-11 | |
| Global: Xero Central - Customers may be experiencing slowness when raising a support case. | No impact listed | 45 min | resolved | 10-17 | |
| Global: Xero Files - Customers were unable to access Xero Files | No impact listed | 0 min | resolved | 10-22 | |
| Hubdoc - some customers receiving errors when accessing Hubdoc | Minor | 1.3 h | resolved | 10-24 | |
| AU- Customers may be experiencing an issue receiving information from ATO | Minor | 1.0 h | resolved | 10-29 | |
| AU: Payroll - delay in STP filing processing | Minor | 20 h | resolved | 10-31 |
Maintenance 1
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Cite this
Xero posted 12 status incidents in October 2024 (4 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Xero in October 2024
- Vendor
- Xero
- Date
- URL
- https://rewindex.com/company/xero/2024/10