# Xero in October 2024: incidents, uptime and changes

> Xero in October 2024: 12 incidents on its status page (4 major or critical), 97.58% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Xero’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/xero/2024/10
Last updated: 2024-11-01T00:42:00Z

- Incidents posted: 12 (major/critical: 4) · Maintenance: 1
- By vendor impact label: critical 1, major 3, minor 5, none 3
- Uptime (vendor-reported): 97.58% free of major/critical incidents, 87.59% free of any incident; outage time 18 h, incident time 3.8 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [September 2024](https://rewindex.com/company/xero/2024/09.md) · Next: [November 2024](https://rewindex.com/company/xero/2024/11.md) · [All months](https://rewindex.com/company/xero/reports.md) · [Xero](https://rewindex.com/company/xero.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [NZ: GST - Customers are unable to access NZ GST returns](https://rewindex.com/company/xero/incidents/7kgp49jj9k16.md) | critical | 2024-10-04 01:01 UTC | 2024-10-04 01:13 UTC | 12 min | resolved |
| [Global: Xero - We are aware some customers are experiencing errors navigating and accessing Xero](https://rewindex.com/company/xero/incidents/v1w91znv7mkz.md) | major | 2024-10-02 02:05 UTC | 2024-10-02 06:44 UTC | 4.7 h | resolved |
| [AU Tax - Some customers are not able to access TRT returns](https://rewindex.com/company/xero/incidents/7sx6z4jdxw6k.md) | major | 2024-10-31 00:22 UTC | 2024-10-31 02:32 UTC | 2.2 h | resolved |
| [Global: Xero Central - Some customers are unable to log into Xero Central](https://rewindex.com/company/xero/incidents/2hm0jz58j1bb.md) | major | 2024-10-31 01:31 UTC | 2024-10-31 13:31 UTC | 12 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Global: Xero - We are aware some customers are experiencing errors navigating and accessing Xero](https://rewindex.com/company/xero/incidents/v1w91znv7mkz.md) | major | 2024-10-02 02:05 UTC | 2024-10-02 06:44 UTC | 4.7 h | resolved |
| [NZ: GST - Customers are unable to access NZ GST returns](https://rewindex.com/company/xero/incidents/7kgp49jj9k16.md) | critical | 2024-10-04 01:01 UTC | 2024-10-04 01:13 UTC | 12 min | resolved |
| [Global: New Invoicing- some customers may be unable to send invoices](https://rewindex.com/company/xero/incidents/wdrtrr41v70c.md) | minor | 2024-10-04 19:14 UTC | 2024-10-05 02:40 UTC | 7.4 h | resolved |
| [Global: Reporting - some customers may have experienced errors accessing reports](https://rewindex.com/company/xero/incidents/n1jvlgd1x2t0.md) | none | 2024-10-10 18:03 UTC | 2024-10-10 18:03 UTC | 0 min | resolved |
| [NZ : IRD - Customers unable to file electronically](https://rewindex.com/company/xero/incidents/k9jjl9rv8b1r.md) | minor | 2024-10-11 15:53 UTC | 2024-10-13 21:55 UTC | 2 d | resolved |
| [Global: Xero Central - Customers may be experiencing slowness when raising a support case.](https://rewindex.com/company/xero/incidents/3l5vn5dscy4f.md) | none | 2024-10-17 04:42 UTC | 2024-10-17 05:27 UTC | 45 min | resolved |
| [Global: Xero Files - Customers were unable to access Xero Files](https://rewindex.com/company/xero/incidents/2mt9nhgpnrd6.md) | none | 2024-10-22 18:21 UTC | 2024-10-22 18:21 UTC | 0 min | resolved |
| [Hubdoc - some customers receiving errors when accessing Hubdoc](https://rewindex.com/company/xero/incidents/lv9m283f4yhy.md) | minor | 2024-10-24 06:50 UTC | 2024-10-24 08:10 UTC | 1.3 h | resolved |
| [AU- Customers may be experiencing an issue receiving information from ATO](https://rewindex.com/company/xero/incidents/z3n4fh1dgwgt.md) | minor | 2024-10-29 22:27 UTC | 2024-10-29 23:27 UTC | 1.0 h | resolved |
| [AU Tax - Some customers are not able to access TRT returns](https://rewindex.com/company/xero/incidents/7sx6z4jdxw6k.md) | major | 2024-10-31 00:22 UTC | 2024-10-31 02:32 UTC | 2.2 h | resolved |
| [Global: Xero Central - Some customers are unable to log into Xero Central](https://rewindex.com/company/xero/incidents/2hm0jz58j1bb.md) | major | 2024-10-31 01:31 UTC | 2024-10-31 13:31 UTC | 12 h | resolved |
| [AU: Payroll - delay in STP filing processing](https://rewindex.com/company/xero/incidents/sh8cv57536dj.md) | minor | 2024-10-31 04:49 UTC | 2024-11-01 00:42 UTC | 20 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] IRD System Maintenance](https://rewindex.com/company/xero/incidents/ch7sl03xpn24.md) | maintenance | 2024-10-25 23:00 UTC | 2024-10-28 19:08 UTC | 3 d | resolved |

## Cite this

Xero posted 12 status incidents in October 2024 (4 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/xero/2024/10
- Citation: Xero, “Xero in October 2024” (2024-10-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/xero/2024/10 (CC BY 4.0).
- Markdown link: `[Xero: Xero in October 2024 (2024-10-01)](https://rewindex.com/company/xero/2024/10)`


---
Canonical: https://rewindex.com/company/xero/2024/10 · Markdown: https://rewindex.com/company/xero/2024/10.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:35:14.681Z