CompaniesXeroMonthly reportsSeptember 2024
Xero in September 2024: incidents, uptime and changes
14incidents posted
7labelled major or critical
98.26%free of major/critical
93.88%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 12 h 28 min, incident time 44 h 3 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Critical 1 · Major 6 · Minor 7
Major and critical incidents 7
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Global: XPM - customers may be experiencing errors logging in to Practice Manager | Critical | 1.1 h | resolved | 09-28 | |
| Global: Hubdoc - users may be experiencing slowness and performance issues | Major | 2.1 h | resolved | 09-04 | |
| Global: Xero - Some customers may be experiencing slowness across Xero | Major | 3.3 h | resolved | 09-04 | |
| Global: Hubdoc - Customers may be experiencing errors publishing documents | Major | 34 min | resolved | 09-10 | |
| Australia: Xero Me - customers unable to create timesheets in Xero Me. | Major | 3.3 h | resolved | 09-17 | |
| AU: Payroll - Customers receiving error messages | Major | 41 min | resolved | 09-26 | |
| Global: Invoicing - some customers cannot access invoicing | Major | 1.5 h | resolved | 09-30 |
Other incidents 7
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Global: Xero - some customers may be experiencing slowness across Xero | Minor | 25 min | resolved | 09-10 | |
| Global: Contacts - some customers may have experienced an error accessing Contacts | Minor | 0 min | resolved | 09-17 | |
| Global: Quotes - some customers may be experiencing a blank page when viewing a Quote | Minor | 11 h | resolved | 09-20 | |
| Global: Quotes - some customers might be unable to open Quotes | Minor | 7.3 h | resolved | 09-22 | |
| Global: Xero - Some customers may be experiencing errors in Xero | Minor | 50 min | resolved | 09-26 | |
| Global: Hubdoc - customers may be receiving an error message when attempting to publish to Google Drive | Minor | 7.1 h | resolved | 09-26 | |
| Global: Hubdoc - customers may be receiving an error message when attempting to publish to Google Drive | Minor | 5.0 h | resolved | 09-30 |
Maintenance 1
Show scheduled maintenance
Cite this
Xero posted 14 status incidents in September 2024 (7 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Xero in September 2024
- Vendor
- Xero
- Date
- URL
- https://rewindex.com/company/xero/2024/09