CompaniesXeroMonthly reportsAugust 2024
Xero in August 2024: incidents, uptime and changes
Vendor-reported outage time 4 h 57 min, incident time 8 h 1 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Critical 2 · Major 3 · Minor 3 · No impact listed 3
Major and critical incidents 5
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Global: XPM - Customers may be experiencing errors accessing XPM | Critical | 15 min | resolved | 08-03 | |
| Global: Practice Manager - customers having issues logging in | Critical | 39 min | resolved | 08-15 | |
| Xero emails failing to send to some BigPond email addresses | Major | 3.1 h | resolved | 08-01 | |
| Global: Multiple products- some customers may experience slowness in Xero | Major | 38 min | resolved | 08-15 | |
| Global: Xero - Some customers may be experiencing errors accessing Xero | Major | 19 min | resolved | 08-26 |
Other incidents 6
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Global: Xero - Some customers may be experiencing issues when trying to navigate Xero | No impact listed | 3.4 h | resolved | 08-04 | |
| Global: Xero Practice Manager- users may be experiencing errors | Minor | 1.3 h | resolved | 08-04 | |
| Global: Hubdoc - Customers attempting to access Hubdoc are experiencing errors. | No impact listed | 1.4 h | resolved | 08-06 | |
| NZ: NZ GST - Some customers trying to load or file returns are experiencing slowness and errors. | No impact listed | 2.5 h | resolved | 08-06 | |
| Global: Hubdoc- slowness in publishing documents | Minor | 38 min | resolved | 08-07 | |
| AU: AU Tax - Customers may be experiencing intermittent errors attempting to open or access returns | Minor | 1.1 h | resolved | 08-28 |
Cite this
Xero posted 11 status incidents in August 2024 (5 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Xero in August 2024
- Vendor
- Xero
- Date
- URL
- https://rewindex.com/company/xero/2024/08