# Xero in August 2024: incidents, uptime and changes

> Xero in August 2024: 11 incidents on its status page (5 major or critical), 99.33% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Xero’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/xero/2024/08
Last updated: 2024-09-01T00:00:00Z

- Incidents posted: 11 (major/critical: 5) · Maintenance: 0
- By vendor impact label: critical 2, major 3, minor 3, none 3
- Uptime (vendor-reported): 99.33% free of major/critical incidents, 98.92% free of any incident; outage time 4 h 57 min, incident time 8 h 1 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [July 2024](https://rewindex.com/company/xero/2024/07.md) · Next: [September 2024](https://rewindex.com/company/xero/2024/09.md) · [All months](https://rewindex.com/company/xero/reports.md) · [Xero](https://rewindex.com/company/xero.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Global: XPM - Customers may be experiencing errors accessing XPM](https://rewindex.com/company/xero/incidents/9mnb3zm7fbnr.md) | critical | 2024-08-03 17:32 UTC | 2024-08-03 17:47 UTC | 15 min | resolved |
| [Global: Practice Manager - customers having issues logging in](https://rewindex.com/company/xero/incidents/46dy0sqncm1g.md) | critical | 2024-08-15 03:31 UTC | 2024-08-15 04:10 UTC | 39 min | resolved |
| [Xero emails failing to send to some BigPond email addresses](https://rewindex.com/company/xero/incidents/4kcdtmd8z9mm.md) | major | 2024-08-01 03:52 UTC | 2024-08-01 06:58 UTC | 3.1 h | resolved |
| [Global: Multiple products- some customers may experience slowness in Xero](https://rewindex.com/company/xero/incidents/3v3qzzdmz7tc.md) | major | 2024-08-15 05:30 UTC | 2024-08-15 06:08 UTC | 38 min | resolved |
| [Global: Xero - Some customers may be experiencing errors accessing Xero](https://rewindex.com/company/xero/incidents/85j714f5ctkw.md) | major | 2024-08-26 00:07 UTC | 2024-08-26 00:26 UTC | 19 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Xero emails failing to send to some BigPond email addresses](https://rewindex.com/company/xero/incidents/4kcdtmd8z9mm.md) | major | 2024-08-01 03:52 UTC | 2024-08-01 06:58 UTC | 3.1 h | resolved |
| [Global: XPM - Customers may be experiencing errors accessing XPM](https://rewindex.com/company/xero/incidents/9mnb3zm7fbnr.md) | critical | 2024-08-03 17:32 UTC | 2024-08-03 17:47 UTC | 15 min | resolved |
| [Global: Xero - Some customers may be experiencing issues when trying to navigate Xero](https://rewindex.com/company/xero/incidents/4tqkx1lbz0kf.md) | none | 2024-08-04 03:29 UTC | 2024-08-04 06:53 UTC | 3.4 h | resolved |
| [Global: Xero Practice Manager- users may be experiencing errors](https://rewindex.com/company/xero/incidents/g9dvhl3f9rk2.md) | minor | 2024-08-04 23:16 UTC | 2024-08-05 00:36 UTC | 1.3 h | resolved |
| [Global: Hubdoc - Customers attempting to access Hubdoc are experiencing errors.](https://rewindex.com/company/xero/incidents/hfpf8qrlyk03.md) | none | 2024-08-06 01:55 UTC | 2024-08-06 03:21 UTC | 1.4 h | resolved |
| [NZ: NZ GST - Some customers trying to load or file returns are experiencing slowness and errors.](https://rewindex.com/company/xero/incidents/31nqn3pn2grb.md) | none | 2024-08-06 22:25 UTC | 2024-08-07 00:52 UTC | 2.5 h | resolved |
| [Global: Hubdoc- slowness in publishing documents](https://rewindex.com/company/xero/incidents/8sgfb7cbz5yn.md) | minor | 2024-08-07 22:56 UTC | 2024-08-07 23:34 UTC | 38 min | resolved |
| [Global: Practice Manager - customers having issues logging in](https://rewindex.com/company/xero/incidents/46dy0sqncm1g.md) | critical | 2024-08-15 03:31 UTC | 2024-08-15 04:10 UTC | 39 min | resolved |
| [Global: Multiple products- some customers may experience slowness in Xero](https://rewindex.com/company/xero/incidents/3v3qzzdmz7tc.md) | major | 2024-08-15 05:30 UTC | 2024-08-15 06:08 UTC | 38 min | resolved |
| [Global: Xero - Some customers may be experiencing errors accessing Xero](https://rewindex.com/company/xero/incidents/85j714f5ctkw.md) | major | 2024-08-26 00:07 UTC | 2024-08-26 00:26 UTC | 19 min | resolved |
| [AU: AU Tax - Customers may be experiencing intermittent errors attempting to open or access returns](https://rewindex.com/company/xero/incidents/9fxxxm4tngbk.md) | minor | 2024-08-28 07:09 UTC | 2024-08-28 08:15 UTC | 1.1 h | resolved |

## Cite this

Xero posted 11 status incidents in August 2024 (5 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/xero/2024/08
- Citation: Xero, “Xero in August 2024” (2024-08-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/xero/2024/08 (CC BY 4.0).
- Markdown link: `[Xero: Xero in August 2024 (2024-08-01)](https://rewindex.com/company/xero/2024/08)`


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Canonical: https://rewindex.com/company/xero/2024/08 · Markdown: https://rewindex.com/company/xero/2024/08.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:41:20.019Z