Companies / finance
Xero
1,109incidents since 2016-03-21
421major or critical
29in the last 90 days
0silently edited or deleted
Recent notable changes
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Global: Xero - Some customers may be experiencing some errors in product and inability to view invoice PDFs. Xero reported a major global incident affecting some customers navigating the product, generating invoices and PDFs, and viewing invoice PDFs. It started at 2026-10-14 04:08 UTC and was resolved at 2026-10-14 04:33 UTC, lasting 25 min. Xero attributed it to a network connectivity issue and said service was restored. | Major incident | |
| Critical incident: US: Payroll (Powered by Gusto) - customers will be unable to access US Payroll in Xero Xero reported a critical outage preventing US customers from accessing US Payroll (Powered by Gusto), starting 2026-09-28 20:32 UTC and resolved at 2026-09-28 21:23 UTC, lasting 51 min. Xero attributed the outage to an issue on Gusto's side; Gusto implemented a fix and resolved it. | Major incident | |
| Major incident: ATO services may be unavailable Xero reported a major ATO outage preventing customers from filing tax returns or STP filings, affecting AU Payroll and Tax Reporting - BAS, TPAR. It started at 2026-09-28 00:03 UTC and lasted 25 min, resolving at 2026-09-28 00:28 UTC after the ATO implemented a fix. | Major incident | |
| Major incident: Global: Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central A major Salesforce disruption across all regions prevented some Xero customers from raising cases, contacting support, using in-app help or accessing Xero Central; Xero platform access was unaffected. The incident ran from 2026-09-16 08:49 UTC to 2026-09-16 15:12 UTC, lasting 6 h 23 min, and was resolved after Salesforce implemented a fix. | Major incident | |
| Major incident: Global: Syft Native Budget and Cashflow Manager - Error when accessing Native Budget and Cashflow Manager Xero reported a major global outage causing errors when accessing Syft Native Budget and Cashflow Manager in Reporting. It started at 2026-09-15 03:29 UTC and was resolved at 2026-09-15 03:45 UTC, lasting 15 min. Xero implemented a fix and monitored the results before confirming resolution. | Major incident | |
| Major incident: ATO services may be unavailable Xero reported a major ATO outage preventing customers from filing tax returns or STP filings, affecting AU Payroll and Tax Reporting - BAS, TPAR. It started at 2026-09-13 23:46 UTC and was resolved at 2026-09-14 03:51 UTC, lasting 4 h 4 min. The ATO implemented a fix, which Xero monitored before confirming resolution. | Major incident | |
| Major incident: AU: Xero Tax - Customers won't be able to file tax returns due to an outage with ATO services. Xero reported a major AU Xero Tax outage from 2026-09-07 01:49 UTC to 2026-09-07 04:16 UTC, lasting 2 h 26 min. An ATO services outage prevented customers from filing tax returns or STP filings, though tax return creation remained available. ATO implemented a fix, and Xero confirmed resolution. | Major incident | |
| Critical incident: UK: Tax - MTD and VAT unavailable Xero’s UK Making Tax Digital (MTD) and VAT services had a critical outage starting 2026-09-02 14:05 UTC, lasting 3 h 48 min. HMRC investigated; the incident was marked resolved at 2026-09-02 17:53 UTC, although the final update also said services were “not operating as normal.” | Major incident | |
| Major incident: Australia: Xero Tax - customers are experiencing issues with prefilling and lodging tax returns to the ATO Xero reported a major Australian Xero Tax outage preventing some customers from prefilling or lodging tax returns to the ATO, starting 2026-08-30 23:50 UTC and resolved 2026-08-31 01:37 UTC (computed duration: 1 h 46 min). Xero attributed the issue to an underlying product dependency and implemented a fix to restore service. | Major incident | |
| Major incident: Australia: Xero Tax - customers are experiencing issues with prefilling and lodging tax returns to the ATO Xero reported a major incident preventing Australian Xero Tax customers from prefilling or lodging tax returns to the ATO. It ran from 2026-08-30 20:21 UTC to 2026-08-30 22:39 UTC, lasting 2 h 18 min. The ATO implemented a fix, and Xero confirmed resolution. | Major incident |
Full Xero change timeline, with diffs →
Status incident history
Xero status incidents per year
Data table
| Year | Incidents | Major/critical |
|---|---|---|
| 2016 | 67 | 13 |
| 2017 | 68 | 17 |
| 2018 | 94 | 31 |
| 2019 | 75 | 43 |
| 2020 | 100 | 46 |
| 2021 | 121 | 56 |
| 2022 | 114 | 41 |
| 2023 | 196 | 70 |
| 2024 | 138 | 58 |
| 2025 | 66 | 24 |
| 2026 | 70 | 22 |
Incidents per month, last 36 months
criticalmajorminornonemaintenanceunknown
Data table
| Month | Impact | Incidents |
|---|---|---|
| 2023-10 | critical | 2 |
| 2023-10 | major | 5 |
| 2023-10 | minor | 7 |
| 2023-10 | none | 2 |
| 2023-11 | critical | 4 |
| 2023-11 | major | 5 |
| 2023-11 | minor | 5 |
| 2023-11 | none | 3 |
| 2023-12 | critical | 1 |
| 2023-12 | major | 3 |
| 2023-12 | minor | 1 |
| 2023-12 | none | 2 |
| 2024-01 | critical | 1 |
| 2024-01 | major | 1 |
| 2024-01 | minor | 8 |
| 2024-01 | none | 1 |
| 2024-02 | critical | 1 |
| 2024-02 | major | 3 |
| 2024-02 | minor | 11 |
| 2024-02 | none | 2 |
| 2024-03 | major | 1 |
| 2024-03 | minor | 6 |
| 2024-03 | none | 1 |
| 2024-04 | major | 4 |
| 2024-04 | minor | 3 |
| 2024-04 | none | 2 |
| 2024-05 | major | 9 |
| 2024-05 | minor | 6 |
| 2024-06 | critical | 1 |
| 2024-06 | major | 6 |
| 2024-06 | minor | 8 |
| 2024-06 | none | 1 |
| 2024-07 | critical | 1 |
| 2024-07 | major | 2 |
| 2024-07 | minor | 2 |
| 2024-07 | none | 2 |
| 2024-08 | critical | 2 |
| 2024-08 | major | 3 |
| 2024-08 | minor | 3 |
| 2024-08 | none | 3 |
| 2024-09 | critical | 1 |
| 2024-09 | major | 6 |
| 2024-09 | minor | 7 |
| 2024-10 | critical | 1 |
| 2024-10 | major | 3 |
| 2024-10 | minor | 5 |
| 2024-10 | none | 3 |
| 2024-11 | major | 6 |
| 2024-11 | minor | 1 |
| 2024-11 | none | 2 |
| 2024-12 | major | 6 |
| 2024-12 | minor | 3 |
| 2025-01 | critical | 1 |
| 2025-01 | major | 1 |
| 2025-01 | minor | 5 |
| 2025-01 | none | 1 |
| 2025-02 | major | 3 |
| 2025-02 | minor | 1 |
| 2025-02 | none | 3 |
| 2025-03 | minor | 1 |
| 2025-03 | none | 5 |
| 2025-04 | major | 1 |
| 2025-04 | minor | 2 |
| 2025-05 | major | 2 |
| 2025-05 | minor | 5 |
| 2025-06 | major | 1 |
| 2025-06 | minor | 1 |
| 2025-07 | major | 4 |
| 2025-07 | minor | 3 |
| 2025-07 | none | 2 |
| 2025-08 | major | 1 |
| 2025-08 | minor | 3 |
| 2025-09 | major | 1 |
| 2025-09 | minor | 3 |
| 2025-10 | major | 4 |
| 2025-10 | minor | 2 |
| 2025-11 | major | 2 |
| 2025-11 | minor | 2 |
| 2025-11 | none | 1 |
| 2025-12 | major | 3 |
| 2025-12 | minor | 1 |
| 2025-12 | none | 1 |
| 2026-01 | major | 3 |
| 2026-01 | minor | 1 |
| 2026-02 | major | 1 |
| 2026-02 | minor | 3 |
| 2026-02 | none | 1 |
| 2026-03 | major | 1 |
| 2026-03 | none | 1 |
| 2026-04 | major | 1 |
| 2026-04 | minor | 3 |
| 2026-04 | none | 3 |
| 2026-05 | major | 3 |
| 2026-05 | minor | 4 |
| 2026-05 | none | 1 |
| 2026-06 | major | 2 |
| 2026-06 | minor | 6 |
| 2026-06 | none | 3 |
| 2026-07 | major | 1 |
| 2026-07 | minor | 6 |
| 2026-07 | none | 1 |
| 2026-08 | major | 2 |
| 2026-08 | minor | 2 |
| 2026-09 | critical | 2 |
| 2026-09 | major | 5 |
| 2026-09 | minor | 7 |
| 2026-09 | none | 2 |
| 2026-10 | major | 1 |
| 2026-10 | minor | 4 |
Silent edits
No silent edits or deletions detected for Xero yet. We compare every 10-minute snapshot of each incident.
The Weekly Rewind: one short weekly email on what changed at Xero and the other vendors we track, including silent edits. Subscribe →
Pricing, trust and legal pages
Page snapshot history
Data table
| Date | Page | Change |
|---|---|---|
| 2026-10-17 | Pricing | baseline |
| 2026-10-17 | Terms of service | baseline |
| 2026-10-17 | Privacy policy | baseline |
| 2026-10-17 | Trust / security | baseline |
| Page | URL | Versions | Last changed | Last fetched OK | History |
|---|---|---|---|---|---|
| Privacy policy | xero.com/privacy | 1 | 2026-10-17 | 2026-10-17 | none yet |
| Terms of service | xero.com/terms | 1 | 2026-10-17 | 2026-10-17 | none yet |
| Pricing | www.xero.com/us/pricing-plans/ | 1 | 2026-10-17 | 2026-10-17 | none yet |
| Trust / security | www.xero.com/us/security | 1 | 2026-10-17 | 2026-10-17 | none yet |
No changes since the first snapshot. Each change links to its diff: the changed passages with a few words of context, never a full copy of the page.
Incident timeline
Latest 100 of 1,109 incidents. Full list: last 90 days · JSON · Markdown