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Xero: Global: Xero HQ - Some customers are experiencing errors or slowness when navigating XPM and Xero HQ

Affected components: Xero Partner Products & Tools - Xero Tax (AU)Xero Tax (AU)Xero Partner HubXero Partner Products & Tools - Xero Practice Manager (XPM)Xero Partner Products & Tools - Xero Tax (UK)Xero Tax (UK)WorkpapersXero Partner Products & Tools - WorkpapersXero Partner Products & Tools - Xero HQXero Partner Products & Tools - Xero Tax (NZ)Xero Tax (NZ)

Timeline of updates

1. investigating2026-07-23 04:46 UTC

   We are aware of some customers experiencing slowness or receiving errors when navigating Xero HQ. Our team is investigating this with urgency.

2. investigating2026-07-23 04:49 UTC

   We are continuing to investigate this issue.

3. investigating2026-07-23 05:10 UTC

   Our team has resolved the issue impacting some partners when navigating XPM and Xero HQ. We apologise for any inconvenience this has caused.

4. resolved2026-07-23 07:59 UTC

   Our team has resolved the issue impacting some partners when navigating XPM and Xero HQ. We apologise for any inconvenience this has caused.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Xero profile · Recent Xero incidents · Markdown · JSON