# Xero: Global: Xero HQ - Some customers are experiencing errors or slowness when navigating XPM and Xero HQ

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-23 04:46 UTC · Resolved: 2026-07-23 07:59 UTC · Duration: 3.2 h
- Updates: 4 · Affected components: Xero Partner Products & Tools - Xero Tax (AU), Xero Tax (AU), Xero Partner Hub, Xero Partner Products & Tools - Xero Practice Manager (XPM), Xero Partner Products & Tools - Xero Tax (UK), Xero Tax (UK), Workpapers, Xero Partner Products & Tools - Workpapers, Xero Partner Products & Tools - Xero HQ, Xero Partner Products & Tools - Xero Tax (NZ), Xero Tax (NZ)
- [Vendor status page: https://stspg.io/jg9fj1q0gh2v](https://stspg.io/jg9fj1q0gh2v)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **investigating** 2026-07-23 04:46 UTC: We are aware of some customers experiencing slowness or receiving errors when navigating Xero HQ. Our team is investigating this with urgency.
- **investigating** 2026-07-23 04:49 UTC: We are continuing to investigate this issue.
- **investigating** 2026-07-23 05:10 UTC: Our team has resolved the issue impacting some partners when navigating XPM and Xero HQ. We apologise for any inconvenience this has caused.
- **resolved** 2026-07-23 07:59 UTC: Our team has resolved the issue impacting some partners when navigating XPM and Xero HQ. We apologise for any inconvenience this has caused.


---
Canonical: https://rewindex.com/company/xero/incidents/gs4hffntj61m · Markdown: https://rewindex.com/company/xero/incidents/gs4hffntj61m.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/gs4hffntj61m · Generated 2026-10-18T11:43:14.673Z