Xero: US: Payroll (Powered by Gusto) - customers will be unable to access US Payroll in Xero
Xero reported a critical outage preventing US customers from accessing US Payroll (Powered by Gusto), starting 2026-09-28 20:32 UTC and resolved at 2026-09-28 21:23 UTC, lasting 51 min. Xero attributed the outage to an issue on Gusto's side; Gusto implemented a fix and resolved it.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: United States - Regional Products - US Payroll, powered by GustoUS Payroll, powered by Gusto
Timeline of updates
- identified
We're aware that customers are currently unable to access US Payroll in Xero, due to an issue on Gusto's side. Our Product Team is working with Gusto to restore service. This is our top priority and we will update you as soon as we can.
- monitoring
Gusto has implemented a fix and we are currently monitoring the results.
- resolved
Gusto has resolved the issue impacting US customers trying to access and use US Payroll. For further insights, check <a href-"https://gustoapi.statuspage.io/incidents/6f4lcjk2w7vz">Gusto's Status Page</a>
Rewindex changes for this incident
- Critical incident: US: Payroll (Powered by Gusto) - customers will be unable to access US Payroll in Xero 2026-09-28 20:32 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Xero profile · Recent Xero incidents · Markdown · JSON