Xero: Global: Xero - Some customers may be experiencing some errors in product and inability to view invoice PDFs.
Xero reported a major global incident affecting some customers navigating the product, generating invoices and PDFs, and viewing invoice PDFs. It started at 2026-10-14 04:08 UTC and was resolved at 2026-10-14 04:33 UTC, lasting 25 min. Xero attributed it to a network connectivity issue and said service was restored.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Core Xero Products - Invoicing, Bills & QuotesInvoicing, Bills & QuotesContactsCore Xero Products - ContactsXero Platform and Settings
Timeline of updates
- investigating
We are aware some customers trying to navigate in Xero and generate invoices and PDFs are experiencing errors. Our team is investigating this with urgency.
- monitoring
Our team has implemented a fix and we are currently monitoring the results.
- resolved
Our team has resolved the issue impacting customers trying to navigate in Xero and perform tasks. We apologise for any inconvenience this has caused. This related to a network connectivity issue and our team has restored service.
Rewindex changes for this incident
- Major incident: Global: Xero - Some customers may be experiencing some errors in product and inability to view invoice PDFs. 2026-10-14 04:08 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Xero profile · Recent Xero incidents · Markdown · JSON