# Xero: Global: Xero - Some customers may be experiencing some errors in product and inability to view invoice PDFs.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-10-14 04:08 UTC · Resolved: 2026-10-14 04:33 UTC · Duration: 25 min
- Updates: 3 · Affected components: Core Xero Products - Invoicing, Bills & Quotes, Invoicing, Bills & Quotes, Contacts, Core Xero Products - Contacts, Xero Platform and Settings
- [Vendor status page: https://stspg.io/ss45xlw0c4zr](https://stspg.io/ss45xlw0c4zr)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Summary

Xero reported a major global incident affecting some customers navigating the product, generating invoices and PDFs, and viewing invoice PDFs. It started at 2026-10-14 04:08 UTC and was resolved at 2026-10-14 04:33 UTC, lasting 25 min. Xero attributed it to a network connectivity issue and said service was restored. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-10-14 04:08 UTC: We are aware some customers trying to navigate in Xero and generate invoices and PDFs are experiencing errors. Our team is investigating this with urgency.
- **monitoring** 2026-10-14 04:14 UTC: Our team has implemented a fix and we are currently monitoring the results.
- **resolved** 2026-10-14 04:33 UTC: Our team has resolved the issue impacting customers trying to navigate in Xero and perform tasks. We apologise for any inconvenience this has caused.  This related to a network connectivity issue and our team has restored service.

## Rewindex changes for this incident

- 2026-10-14 04:08 UTC: [Major incident: Global: Xero - Some customers may be experiencing some errors in product and inability to view invoice PDFs.](https://rewindex.com/change/ib08fe017cf057d.md)


---
Canonical: https://rewindex.com/company/xero/incidents/j36zg4q07psg · Markdown: https://rewindex.com/company/xero/incidents/j36zg4q07psg.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/j36zg4q07psg · Generated 2026-10-18T10:00:22.029Z