Changes / Xero / Global: Xero - Some customers may be experiencing some errors in product and inability to view invoice PDFs.
Xero: Major incident: Global: Xero - Some customers may be experiencing some errors in product and inability to view invoice PDFs.
Summary
Xero reported a major global incident affecting some customers navigating the product, generating invoices and PDFs, and viewing invoice PDFs. It started at 2026-10-14 04:08 UTC and was resolved at 2026-10-14 04:33 UTC, lasting 25 min. Xero attributed it to a network connectivity issue and said service was restored.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Global: Xero - Some customers may be experiencing some errors in product and inability to view invoice PDFs.
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After: major
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After: resolved
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After: 2026-10-14 04:08 UTC
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After: 2026-10-14 04:33 UTC
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After: Contacts, Core Xero Products - Contacts, Core Xero Products - Invoicing, Bills & Quotes, Invoicing, Bills & Quotes, Xero Platform and Settings
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After: We are aware some customers trying to navigate in Xero and generate invoices and PDFs are experiencing errors. Our team is investigating this with urgency.
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After: Our team has implemented a fix and we are currently monitoring the results.
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After: Our team has resolved the issue impacting customers trying to navigate in Xero and perform tasks. We apologise for any inconvenience this has caused.
This related to a network connectivity issue and our team has restored service.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Global: Xero - Some customers may be experiencing some errors in product and inability to view invoice PDFs. (this change) Xero reported a major global incident affecting some customers navigating the product, generating invoices and PDFs, and viewing invoice PDFs. It started at 2026-10-14 04:08 UTC and was resolved at 2026-10-14 04:33 UTC, lasting 25 min. Xero attributed it to a network connectivity issue and said service was restored. | Major incident |