# Xero: Major incident: Global: Xero - Some customers may be experiencing some errors in product and inability to view invoice PDFs.

**Summary:** Xero reported a major global incident affecting some customers navigating the product, generating invoices and PDFs, and viewing invoice PDFs. It started at 2026-10-14 04:08 UTC and was resolved at 2026-10-14 04:33 UTC, lasting 25 min. Xero attributed it to a network connectivity issue and said service was restored. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-14 04:08 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/ss45xlw0c4zr](https://stspg.io/ss45xlw0c4zr)
- [Company: Xero](https://rewindex.com/company/xero.md)
- Versions: before (none: first archived) → after incident\_version:223/j36zg4q07psg@2606aa5d3f3d
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Global: Xero - Some customers may be experiencing some errors in product and inability to view invoice PDFs.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-14 04:08 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-14 04:33 UTC
```

**6. Added: Affected components**

```diff
+ Contacts, Core Xero Products - Contacts, Core Xero Products - Invoicing, Bills & Quotes, Invoicing, Bills & Quotes, Xero Platform and Settings
```

**7. Added: Update** (investigating) · 2026-10-14 04:08 UTC

```diff
+ We are aware some customers trying to navigate in Xero and generate invoices and PDFs are experiencing errors. Our team is investigating this with urgency.
```

**8. Added: Update** (monitoring) · 2026-10-14 04:14 UTC

```diff
+ Our team has implemented a fix and we are currently monitoring the results.
```

**9. Added: Update** (resolved) · 2026-10-14 04:33 UTC

```diff
+ Our team has resolved the issue impacting customers trying to navigate in Xero and perform tasks. We apologise for any inconvenience this has caused.  This related to a network connectivity issue and our team has restored service.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-14 04:08 UTC | Major incident: Global: Xero - Some customers may be experiencing some errors in product and inability to view invoice PDFs. (this change) | outage |

All Xero changes: [timeline](https://rewindex.com/company/xero/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ib08fe017cf057d · Markdown: https://rewindex.com/change/ib08fe017cf057d.md · JSON: https://rewindex.com/api/v1/changes/ib08fe017cf057d · Generated 2026-10-18T00:37:43.284Z