Xero: ATO services may be unavailable

Impact: majorStatus: resolvedStarted 2026-09-13 23:46 UTCResolved 2026-09-14 03:51 UTC (4.1 h)4 updatesSource: stspg.io

Summary

Xero reported a major ATO outage preventing customers from filing tax returns or STP filings, affecting AU Payroll and Tax Reporting - BAS, TPAR. It started at 2026-09-13 23:46 UTC and was resolved at 2026-09-14 03:51 UTC, lasting 4 h 4 min. The ATO implemented a fix, which Xero monitored before confirming resolution.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Australia - Regional Products - Tax Reporting - BAS, TPARTax Reporting - BAS, TPARAU PayrollAustralia - Regional Products - AU Payroll

Timeline of updates

identified2026-09-13 23:46 UTC
ATO is experiencing an outage. Our team is working with the ATO to resolve the issue as soon as possible. Please check our Xero Status page for updates and try again later.
identified2026-09-14 00:25 UTC
Our team are aware of an issue with the ATO where customers cannot file tax returns or STP filings. We are monitoring the outage and will work to keep you update as the ATO works to resolve the issue.
monitoring2026-09-14 02:09 UTC
The ATO has implemented a fix and we are currently monitoring the results.
resolved2026-09-14 03:51 UTC
The ATO has resolved their issue impacting customers trying to file tax returns from Xero.

Rewindex changes for this incident

Major incident: ATO services may be unavailable 2026-09-13 23:46 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Xero profile · Recent Xero incidents · Markdown · JSON