# Xero: ATO services may be unavailable

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-13 23:46 UTC · Resolved: 2026-09-14 03:51 UTC · Duration: 4.1 h
- Updates: 4 · Affected components: Australia - Regional Products - Tax Reporting - BAS, TPAR, Tax Reporting - BAS, TPAR, AU Payroll, Australia - Regional Products - AU Payroll
- [Vendor status page: https://stspg.io/1flrtnn9c7hy](https://stspg.io/1flrtnn9c7hy)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Summary

Xero reported a major ATO outage preventing customers from filing tax returns or STP filings, affecting AU Payroll and Tax Reporting - BAS, TPAR. It started at 2026-09-13 23:46 UTC and was resolved at 2026-09-14 03:51 UTC, lasting 4 h 4 min. The ATO implemented a fix, which Xero monitored before confirming resolution. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-09-13 23:46 UTC: ATO is experiencing an outage. Our team is working with the ATO to resolve the issue as soon as possible. Please check our Xero Status page for updates and try again later.
- **identified** 2026-09-14 00:25 UTC: Our team are aware of an issue with the ATO where customers cannot file tax returns or STP filings. We are monitoring the outage and will work to keep you update as the ATO works to resolve the issue.
- **monitoring** 2026-09-14 02:09 UTC: The ATO has implemented a fix and we are currently monitoring the results.
- **resolved** 2026-09-14 03:51 UTC: The ATO has resolved their issue impacting customers trying to file tax returns from Xero.

## Rewindex changes for this incident

- 2026-09-13 23:46 UTC: [Major incident: ATO services may be unavailable](https://rewindex.com/change/i06ae6d706afd2c.md)


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Canonical: https://rewindex.com/company/xero/incidents/y93vlts9jfjk · Markdown: https://rewindex.com/company/xero/incidents/y93vlts9jfjk.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/y93vlts9jfjk · Generated 2026-10-18T11:45:36.781Z