Xero: Global: Xero- some customers may be experiencing issues in Xero
Xero reported a major global outage affecting Xero Platform and Settings: some customers encountered errors accessing or navigating Xero. The incident started at 2026-05-06 03:54 UTC and was resolved at 2026-05-06 04:25 UTC, lasting 31 min; Xero did not specify the cause or fix.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Xero Platform and Settings
Timeline of updates
- investigating
We are aware some customers trying to access Xero are experiencing an error. Our team is investigating this with urgency.
- identified
We have identified what is preventing customers from navigating in Xero. This is our top priority and we will update you as soon as we can.
- resolved
Our team has resolved the issue affecting customers trying to access Xero. We apologise for the disruption this, and the other incidents today, have caused. We know how important reliable access to Xero is for you, and we appreciate your patience.
Rewindex changes for this incident
- Major incident: Global: Xero- some customers may be experiencing issues in Xero 2026-05-06 03:54 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Xero profile · Recent Xero incidents · Markdown · JSON