# Xero: Global: Xero- some customers may be experiencing issues in Xero

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-06 03:54 UTC · Resolved: 2026-05-06 04:25 UTC · Duration: 31 min
- Updates: 3 · Affected components: Xero Platform and Settings
- [Vendor status page: https://stspg.io/qh7bjv198c6j](https://stspg.io/qh7bjv198c6j)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Summary

Xero reported a major global outage affecting Xero Platform and Settings: some customers encountered errors accessing or navigating Xero. The incident started at 2026-05-06 03:54 UTC and was resolved at 2026-05-06 04:25 UTC, lasting 31 min; Xero did not specify the cause or fix. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-05-06 03:54 UTC: We are aware some customers trying to access Xero are experiencing an error. Our team is investigating this with urgency.
- **identified** 2026-05-06 03:56 UTC: We have identified what is preventing customers from navigating in Xero. This is our top priority and we will update you as soon as we can.
- **resolved** 2026-05-06 04:25 UTC: Our team has resolved the issue affecting customers trying to access Xero. We apologise for the disruption this, and the other incidents today, have caused. We know how important reliable access to Xero is for you, and we appreciate your patience.

## Rewindex changes for this incident

- 2026-05-06 03:54 UTC: [Major incident: Global: Xero- some customers may be experiencing issues in Xero](https://rewindex.com/change/i16ba9478384b7e.md)


---
Canonical: https://rewindex.com/company/xero/incidents/gtyt9bybbkc0 · Markdown: https://rewindex.com/company/xero/incidents/gtyt9bybbkc0.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/gtyt9bybbkc0 · Generated 2026-10-18T11:40:30.313Z