Xero: Global: Subscriptions - some customers are unable to purchase and management subscriptions
Affected components: Xero Platform and Settings
Timeline of updates
- investigating
We are aware that some customers trying to purchase and manage subscriptions in Xero are experiencing an error. Our team is investigating this with urgency.
- monitoring
Our team has implemented a fix and we are currently monitoring the results.
- resolved
Our team has resolved the issue impacting some customers trying to purchase and manage subscriptions in Xero. We apologise for any inconvenience this has caused. A product release caused subscription management to become temporarily unavailable. We learn from every incident and put measures in place to prevent issues from happening again
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).