# Xero: Global: Subscriptions - some customers are unable to purchase and management subscriptions

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-15 05:43 UTC · Resolved: 2026-10-15 06:19 UTC · Duration: 37 min
- Updates: 3 · Affected components: Xero Platform and Settings
- [Vendor status page: https://stspg.io/jydgq4kzkdwh](https://stspg.io/jydgq4kzkdwh)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **investigating** 2026-10-15 05:43 UTC: We are aware that some customers trying to purchase and manage subscriptions in Xero are experiencing an error. Our team is investigating this with urgency.
- **monitoring** 2026-10-15 06:10 UTC: Our team has implemented a fix and we are currently monitoring the results.
- **resolved** 2026-10-15 06:19 UTC: Our team has resolved the issue impacting some customers trying to purchase and manage subscriptions in Xero. We apologise for any inconvenience this has caused.  A product release caused subscription management to become temporarily unavailable. We learn from every incident and put measures in place to prevent issues from happening again


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Canonical: https://rewindex.com/company/xero/incidents/jpk8g5rrntrl · Markdown: https://rewindex.com/company/xero/incidents/jpk8g5rrntrl.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/jpk8g5rrntrl · Generated 2026-10-19T23:36:57.569Z