Xero: Australia: Xero Tax - customers are experiencing issues with prefilling and lodging tax returns to the ATO
Xero reported a major Australian Xero Tax outage preventing some customers from prefilling or lodging tax returns to the ATO, starting 2026-08-30 23:50 UTC and resolved 2026-08-31 01:37 UTC (computed duration: 1 h 46 min). Xero attributed the issue to an underlying product dependency and implemented a fix to restore service.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Xero Partner Products & Tools - Xero Tax (AU)Xero Tax (AU)
Timeline of updates
- identified
We are aware of an issue where some customers are unable to prefill or lodge tax returns from Xero Tax. Our team is has identified the cause and is working on a fix.
- monitoring
Our team has implemented a fix and we are currently monitoring the results.
- resolved
Our team has resolved the issue impacting Australian customers trying to lodge tax returns in Xero Tax. This issue was due to an underlying product dependency with Xero Tax and our team worked to restore service. We apologise for any inconvenience this has caused.
Rewindex changes for this incident
- Major incident: Australia: Xero Tax - customers are experiencing issues with prefilling and lodging tax returns to the ATO 2026-08-30 23:50 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Xero profile · Recent Xero incidents · Markdown · JSON