# Xero: Australia: Xero Tax - customers are experiencing issues with prefilling and lodging tax returns to the ATO

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-30 23:50 UTC · Resolved: 2026-08-31 01:37 UTC · Duration: 1.8 h
- Updates: 3 · Affected components: Xero Partner Products & Tools - Xero Tax (AU), Xero Tax (AU)
- [Vendor status page: https://stspg.io/3bs8gsfgpmnp](https://stspg.io/3bs8gsfgpmnp)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Summary

Xero reported a major Australian Xero Tax outage preventing some customers from prefilling or lodging tax returns to the ATO, starting 2026-08-30 23:50 UTC and resolved 2026-08-31 01:37 UTC (computed duration: 1 h 46 min). Xero attributed the issue to an underlying product dependency and implemented a fix to restore service. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-08-30 23:50 UTC: We are aware of an issue where some customers are unable to prefill or lodge tax returns from Xero Tax. Our team is has identified the cause and is working on a fix.
- **monitoring** 2026-08-31 01:12 UTC: Our team has implemented a fix and we are currently monitoring the results.
- **resolved** 2026-08-31 01:37 UTC: Our team has resolved the issue impacting Australian customers trying to lodge tax returns in Xero Tax.  This issue was due to an underlying product dependency with Xero Tax and our team worked to restore service.  We apologise for any inconvenience this has caused.

## Rewindex changes for this incident

- 2026-08-30 23:50 UTC: [Major incident: Australia: Xero Tax - customers are experiencing issues with prefilling and lodging tax returns to the ATO](https://rewindex.com/change/i7692ab6c0a97a0.md)


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Canonical: https://rewindex.com/company/xero/incidents/nz0dpfpcrcvv · Markdown: https://rewindex.com/company/xero/incidents/nz0dpfpcrcvv.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/nz0dpfpcrcvv · Generated 2026-10-18T12:23:15.968Z