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Xero: Global: Invoice Emails - some invoice, quote and statement emails may be delayed

Impact: minorStatus: resolvedStarted Resolved (3.4 h)3 updatesSource: stspg.io (opens in new tab)

Affected components: Core Xero Products - Invoicing, Bills & QuotesInvoicing, Bills & Quotes

Timeline of updates

  1. investigating

    We are aware that customers trying to send invoices, quotes and statements from Xero are experiencing a delay in those emails being delivered. Our team is investigating this with urgency. Please note that all emails are being queued and will be sent once this issue is resolved.

  2. monitoring

    Our team has implemented a fix and we are currently monitoring the results.

  3. resolved

    Our team has resolved the issue impacting customers trying to send invoices, quotes and statements from Xero. All emails should be delivered, and we apologise for any inconvenience this has caused.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Xero profile · Recent Xero incidents · Markdown · JSON