2026-06-25 22:06 UTC Gusto is down major 21 min 2026-06-23 18:20 UTC Some Customers may be unable to run payroll at this time critical 56 min 2026-03-25 23:45 UTC All administrators are unable to run payroll critical 2.1 h 2025-12-16 18:16 UTC We are aware that customers may be experiencing issues when accessing Gusto. critical 2.7 h 2025-11-07 14:35 UTC Chat channel unavailable critical 1.2 h 2025-10-24 19:39 UTC Investigating issues with Payroll Processing for some users major 15 min 2025-06-26 18:45 UTC We are aware that some customers may be experiencing issues accessing Gusto.com. critical 1.8 h 2025-02-17 19:24 UTC Gusto settings page performance degradation minor 50 min 2024-11-22 19:09 UTC Customers are experiencing slowness and errors when accessing Gusto critical 1.8 h 2024-11-20 17:09 UTC Customers are experiencing slowness and errors minor 13 min 2024-11-19 20:08 UTC Customers are experiencing slowness and errors minor 25 min 2024-10-31 17:09 UTC Some customers are experiencing slowness and errors in their Gusto dashboard major 1.2 h 2024-10-17 14:35 UTC All customers are unable to use our chat option for support. critical 1.6 h 2024-09-19 14:16 UTC Some customers may experience longer wait times when calling Gusto minor 1.0 h 2024-09-17 01:31 UTC Some customers are experiencing an error when accessing Gusto. major 3.3 h 2024-09-10 20:57 UTC Some Users are unable to access Gusto major 38 min 2024-08-05 22:04 UTC We are aware that some customers are experiencing issues running payroll. major 10 min 2024-06-20 19:36 UTC Experiencing Issues with Cloudflare CDN/Cache and Cloudflare Network minor 1.0 h 2024-04-15 16:36 UTC We are aware of some users experiencing site slowness or time outs. Our team is actively working to resolve this issue with an anticipated resolution by 11am PST. We apologize for any inconvenience. none 1.4 h 2024-03-19 21:13 UTC We are currently experiencing higher than normal call volume. During this time, please leverage help center for support. Thank you for your patience. critical 43 min 2024-03-15 22:42 UTC We are aware of slowness that customers may be experiencing when using Gusto. Our teams are working to resolve this as a top priority. Thank you for your patience at this time. minor 14 min 2024-03-09 00:48 UTC We are aware of potential errors that customers may be experiencing with benefits features in Gusto. Our teams are working to resolve this as a top priority. Thank you for your patience at this time. critical 10 min 2024-02-07 23:46 UTC We are aware that customers may be experiencing slowness when using Gusto. Our teams are working to resolve this as a top priority. Thank you for your patience at this time. minor 24 min 2024-01-17 21:23 UTC We are aware of potential error messages that customers may be experiencing when attempting to run payroll. Our teams are working to resolve this as a top priority. Thank you for your patience at this time. critical 58 min 2024-01-17 17:37 UTC We are aware of potential error messages that customers may be experiencing when accessing Gusto.com. Our teams are working to resolve this as a top priority. Thank you for your patience at this time. critical 3 min 2024-01-16 19:10 UTC We are aware of potential error messages that customers may be experiencing when accessing Gusto. Our teams are working to resolve this as a top priority. Thank you for your patience at this time. critical 2.4 h 2024-01-10 23:02 UTC We are currently experiencing higher than normal call volume. During this time, please leverage help center for support. critical 2.0 h 2024-01-03 19:42 UTC We are currently experiencing higher than normal call volume. During this time, please leverage help center for support. critical 2.3 h 2023-11-27 18:45 UTC Some users are unable to access or log into the Gusto website critical 59 min 2023-11-27 14:42 UTC Some users are unable to access the Gusto website, mobile app, and API critical 1.1 h 2023-10-19 14:05 UTC that there is an issue that is currently causing longer than expected wait times for phone support. Our chat support is operating normally. We apologize critical 3.2 h 2023-09-28 16:52 UTC Some customers may be experiencing temporary delays in SMS messages related to 2FA authentication none 3.0 h 2023-09-18 18:27 UTC We appreciate your patience as we are experiencing longer than anticipated wait times minor 56 min 2023-09-08 14:06 UTC All customers are experiencing high wait times minor 18 min 2023-09-05 22:51 UTC Customers may be experiencing slowness in their Gusto accounts. minor 1.4 h 2023-08-21 15:51 UTC All customers are experiencing high wait times none 1.1 h 2023-08-03 13:32 UTC Some companies are seeing double debits for payroll and payments processed through Gusto minor 9.5 h 2023-07-07 14:37 UTC Some users are unable to request callbacks from their Gusto account minor 51 min 2023-07-06 21:13 UTC Some users are experiencing errors in their Gusto accounts. none 50 min 2023-06-30 17:52 UTC Most users are experiencing errors within their Gusto account major 1.1 h 2023-06-14 22:14 UTC Some International Contractors are experiencing onboarding and bank update errors. major 2.9 h 2023-06-13 21:11 UTC Some users are experiencing errors within their Gusto account. minor 52 min 2023-06-08 14:39 UTC Most users are unable to get 2-step verification codes critical 2.4 h 2023-05-30 20:49 UTC Most users are experiencing slowness in their accounts minor 42 min 2023-05-11 20:21 UTC Some users are experiencing site slowness major 34 min 2023-05-04 22:33 UTC Users are experiencing site slowness major 12 min 2023-05-03 21:23 UTC Most users are unable to access their Gusto account critical 21 min 2023-03-01 21:35 UTC Most users are experiencing slowness minor 2.4 h 2023-02-24 00:07 UTC Some administrators are unable to process payroll major 14 h 2023-02-23 18:55 UTC Most administrators are experiencing errors processing contractor payments. major 4.5 h 2023-02-16 17:44 UTC Most employers are experiencing slowness downloading reports minor 57 min 2023-02-15 20:01 UTC Most users are experiencing slowness minor 8.1 h 2023-02-14 21:55 UTC Most employers are unable to download reports major 1.9 h 2023-02-06 00:35 UTC Most users are unable to log in to their Gusto accounts critical 16 min 2023-02-02 00:04 UTC Some Safari users are unable to log into their Gusto account major 15 h 2023-01-23 22:24 UTC Most users are unable to access invoices for NEXT/AP Intego Worker's Compensation major 1.8 h 2023-01-17 16:29 UTC New Customers are unable to create a Gusto account major 11 min 2023-01-13 18:51 UTC Previews of 940 and 944 filings in Gusto are incorrect and reflect 2021; However, correct 2022 filings were sent to the IRS minor 3.5 h 2023-01-11 18:14 UTC Some users are unable to process payroll and move to step 2 of the payroll flow critical 1.5 h 2023-01-11 17:24 UTC Some users with a pending payroll blocker for Washington Occupational codes are unable to access the Tax Setup page critical 2.2 h 2023-01-09 20:59 UTC Users may be experiencing slowness in app and navigating our site minor 3.6 h 2023-01-05 15:35 UTC Users may be experiencing slowness in app and navigating our site major 2.7 h 2022-12-23 00:04 UTC get_payrolls_by_id API returning 500s for off-cycle payrolls minor 2.2 h 2022-12-16 23:51 UTC Most users are unable to access Time Tracking major 33 min 2022-12-15 16:09 UTC Our Help Center is down for most users critical 8 min 2022-11-29 18:09 UTC Some users are unable to access the Gusto Wallet mobile app major 15 min 2022-11-18 20:29 UTC Some users are being bounced back to their homepage when navigating their Gusto account. This is impacting payroll, reports, and time tracking. critical 1.2 h 2022-11-15 21:49 UTC Some users are unable to process payroll critical 1.3 h 2022-11-01 19:24 UTC Users may be experiencing a "502 Bad Gateway" error logging into app.gusto.com critical 6 min 2022-10-17 20:45 UTC Most companies are unable to enter decimal points in the PTO field major 1.8 h 2022-10-13 17:20 UTC Some Accountants are Unable to Log in to New Client Accounts From Their Accountant Dashboard major 2.7 h 2022-10-03 20:52 UTC Some users unable to process payroll major 1.2 h 2022-09-30 19:32 UTC Our Employee Benefits API is current experiencing elevated error rates none 1.0 h 2022-09-28 17:41 UTC Some customers may experience loading issues for reports and forms within their Gusto accounts due to an AWS outage. minor 4.6 h 2022-09-20 13:51 UTC Some users unable to process payroll major 2.0 h 2022-09-20 13:51 UTC Some users unable to log into their Gusto account using mobile devices major 1.2 h 2022-09-15 21:28 UTC Some users may be experiencing issues accessing the "Benefits" tab of their Gusto account major 10 min 2022-09-09 21:35 UTC Customers may be experiencing slowness in their Gusto accounts. minor 49 min 2022-09-09 17:28 UTC Some users may be experiencing issues logging into their Gusto accounts. major 6 min 2022-09-08 22:09 UTC Customers are unable to view the Check Printing and Cash Requirements Report. major 20 h 2022-09-08 17:12 UTC Customers are unable to view the Check Printing and Cash Requirements Report. major 3.6 h 2022-08-31 22:20 UTC Some customers may be experiencing issues logging into their Gusto accounts. major 28 min 2022-08-29 21:11 UTC Some users unable to process payroll minor 1.1 h 2022-08-23 23:11 UTC Some users unable to process payroll minor 1.6 h 2022-08-23 03:52 UTC Core payroll service is down none 1.0 h 2022-07-13 17:19 UTC Some users may be experiencing loading issues in their Gusto accounts. minor 2.7 h 2022-06-08 19:40 UTC Users may be unable to process international contractor payments major 1.1 h 2022-04-15 18:40 UTC Users may be experiencing increased loading times minor 3.2 h 2022-04-07 21:12 UTC Customers may experience higher than normal wait times when calling Gusto support. minor 17 min 2022-04-07 20:39 UTC Customers may be experiencing slowness in their Gusto accounts. minor 1.9 h 2022-03-21 19:05 UTC We have temporarily closed our phone lines due to an AWS outage. critical 1.7 h 2022-03-03 20:51 UTC Some customers may be unable to run payroll at this time. major 2.9 h 2022-02-02 21:55 UTC Customers may be experiencing slowness in app. minor 3.1 h 2022-01-24 16:46 UTC Some users may be experiencing issues loading their Gusto account minor 2.6 h 2022-01-11 20:37 UTC Issues loading information in Gusto accounts minor 1.8 h 2021-12-21 18:02 UTC Some users may be unable to download their draft W-2 and 1099 forms minor 2.1 h 2021-12-15 15:33 UTC Gusto.com is currently inaccessible due to an AWS outage. major 1.4 h 2021-11-18 20:16 UTC Customers are currently unable to view the "Tax Documents" tab within their Gusto account. major 3.4 h 2021-09-27 20:16 UTC We are experiencing some disruptions to our phone service. In the meantime, please contact our support teams via chat or email. minor 5.0 h 2021-09-07 17:23 UTC Customers may experience long wait times when generating reports. minor 23 min