Gusto: Investigating issues with Payroll Processing for some users
Gusto reported a major Payroll, Benefits, HR incident starting 2025-10-24 19:39 UTC, resolved at 2025-10-24 19:54 UTC, with a computed duration of 14 min. Some users could not log in or run payroll; Gusto said it identified the root cause, implemented mitigation, and restored normal service, but did not specify the cause.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Payroll, Benefits, HR
Timeline of updates
- investigating
We have identified the root cause of the issue impacting Payroll. Our team is implementing a solution and taking necessary steps to mitigate the impact. We will keep you updated as we work toward full resolution.
- resolved
On October 24, 2025 from 11:42 AM PT to 12:52 PM PT, some users were unable to login and run a payroll. All services are now operating normally. Thank you for your patience.
Rewindex changes for this incident
- Major incident: Investigating issues with Payroll Processing for some users 2025-10-24 19:39 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Gusto profile · Recent Gusto incidents · Markdown · JSON