# Gusto: Investigating issues with Payroll Processing for some users

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-24 19:39 UTC · Resolved: 2025-10-24 19:54 UTC · Duration: 15 min
- Updates: 2 · Affected components: Payroll, Benefits, HR
- [Vendor status page: https://stspg.io/3y4txqtccldj](https://stspg.io/3y4txqtccldj)
- [Company: Gusto](https://rewindex.com/company/gusto.md)

## Summary

Gusto reported a major Payroll, Benefits, HR incident starting 2025-10-24 19:39 UTC, resolved at 2025-10-24 19:54 UTC, with a computed duration of 14 min. Some users could not log in or run payroll; Gusto said it identified the root cause, implemented mitigation, and restored normal service, but did not specify the cause. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-10-24 19:39 UTC: We have identified the root cause of the issue impacting Payroll. Our team is implementing a solution and taking necessary steps to mitigate the impact. We will keep you updated as we work toward full resolution.
- **resolved** 2025-10-24 19:54 UTC: On October 24, 2025 from 11:42 AM PT to 12:52 PM PT, some users were unable to login and run a payroll. All services are now operating normally. Thank you for your patience.

## Rewindex changes for this incident

- 2025-10-24 19:39 UTC: [Major incident: Investigating issues with Payroll Processing for some users](https://rewindex.com/change/ia2fa21d5803d05.md)


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Canonical: https://rewindex.com/company/gusto/incidents/2sx236t29sg2 · Markdown: https://rewindex.com/company/gusto/incidents/2sx236t29sg2.md · JSON: https://rewindex.com/api/v1/companies/gusto/incidents/2sx236t29sg2 · Generated 2026-10-18T13:31:56.606Z