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Gusto: Customers are experiencing slowness and errors when accessing Gusto

Impact: criticalStatus: resolvedStarted Resolved (1.8 h)5 updatesSource: stspg.io (opens in new tab)
Summary

Gusto reported a critical incident preventing customers from accessing their accounts and affecting API performance. It started at 2024-11-22 19:09 UTC and was resolved at 2024-11-22 20:57 UTC, lasting 1 h 48 min. Gusto identified the issue and implemented a fix; no cause was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: APIGusto.com website

Timeline of updates

  1. investigating

    We are currently investigating an issue where customers are unable to access their Gusto accounts. This is also impacting the performance of our API.

  2. investigating

    We are continuing to investigate this issue.

  3. investigating

    We are continuing to investigate this issue.

  4. identified

    The issue has been identified and a fix is being implemented.

  5. resolved

    Customers should no longer be experiencing slowness and errors in Gusto.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Gusto profile · Recent Gusto incidents · Markdown · JSON