# Gusto: Customers are experiencing slowness and errors when accessing Gusto

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-11-22 19:09 UTC · Resolved: 2024-11-22 20:57 UTC · Duration: 1.8 h
- Updates: 5 · Affected components: API, Gusto.com website
- [Vendor status page: https://stspg.io/840myh0hlxjm](https://stspg.io/840myh0hlxjm)
- [Company: Gusto](https://rewindex.com/company/gusto.md)

## Summary

Gusto reported a critical incident preventing customers from accessing their accounts and affecting API performance. It started at 2024-11-22 19:09 UTC and was resolved at 2024-11-22 20:57 UTC, lasting 1 h 48 min. Gusto identified the issue and implemented a fix; no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-11-22 19:09 UTC: We are currently investigating an issue where customers are unable to access their Gusto accounts. This is also impacting the performance of our API.
- **investigating** 2024-11-22 19:09 UTC: We are continuing to investigate this issue.
- **investigating** 2024-11-22 19:16 UTC: We are continuing to investigate this issue.
- **identified** 2024-11-22 19:29 UTC: The issue has been identified and a fix is being implemented.
- **resolved** 2024-11-22 20:57 UTC: Customers should no longer be experiencing slowness and errors in Gusto.

## Rewindex changes for this incident

- 2024-11-22 19:09 UTC: [Critical incident: Customers are experiencing slowness and errors when accessing Gusto](https://rewindex.com/change/ia4a50ab70693f7.md)


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Canonical: https://rewindex.com/company/gusto/incidents/92mqq5fg19vq · Markdown: https://rewindex.com/company/gusto/incidents/92mqq5fg19vq.md · JSON: https://rewindex.com/api/v1/companies/gusto/incidents/92mqq5fg19vq · Generated 2026-10-18T13:34:45.299Z