Gusto: All customers are unable to use our chat option for support.
Gusto’s Chat System outage prevented all customers from using support chat, with critical impact. It started at 2024-10-17 14:35 UTC and was resolved at 2024-10-17 16:08 UTC, lasting 1 h 32 min. Gusto implemented a fix and directed customers to request a call through their account’s Support tab during the outage.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Chat System
Timeline of updates
- investigating
We are currently investigating this issue. For support, please request a call through the Support tab of your Gusto account.
- identified
The issue has been identified and a fix is being implemented.
- monitoring
A fix has been implemented and we are monitoring the results.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Critical incident: All customers are unable to use our chat option for support. 2024-10-17 14:35 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Gusto profile · Recent Gusto incidents · Markdown · JSON